Owner/Operator of
https://www.rvproductsshop.com here! Sorry I'm just now seeing this (this was brought to my attention by a customer looking for similar items: 661679 & 697263). Let me see if I can help address a few of the quoted concerns below.
Quote:
Originally Posted by wrvond
I used the "Contact Us" function on RV Products Shop website and was promptly ignored.
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Sorry about that, this is definitely not the norm! We usually get emails responded to within a few hours, sometimes a bit longer during peak season. I searched our email server and our ticketing software and only found a few emails from around the appropriate time period regarding parts "661579" or "597263", and those emails were promptly responded to and replied to.
Quote:
Originally Posted by wrvond
I then sent an email directly to them at [email protected] and again have been ignored.
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When emailing this address you should have received a bounce-back email from our email server as this is an invalid email address. Similar email addresses that we have which are valid start with "sales" or "rvpssales" (an extra "s").
Quote:
Originally Posted by wrvond
I figured that maybe they just aren't direct sales oriented and can't be bothered with a mere mortal such as myself so contacted a dealership and gave them the information.
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Definitely not intentionally the case! We work with a range of customers from repair shops, builders, and retail customers.
I know this post is over a year old, but I just wanted to clear the air, and potentially fix any issues on our end that could prevent your communications from getting through!
-Derek