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10-04-2021, 11:06 AM
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#1
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Junior Member
Join Date: Oct 2021
Location: San Diego
Posts: 1
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Keystone Outback outlets not working
We have just purchased a new 2021 Keystone Outback 340BH in June. The outlets in the kitchen island, tv, dinette and couch area have stopped working. A/C, fridge & micro still work. Bedroom, bathroom and bunk room outlets still work. Outdoor kitchen still works. Outdoor outlet by door does not work.
We have made sure breaker is good. GFCI outlet is good as well.
I have spoken with both Keystone and the dealer they believe there is a short, disconnect, loose wire somewhere but I haven't been able to find it. They can't get in for warranty service for 3 months and then would need to keep it for possibly months. We live full-time so this is not an option.
Question is- does anyone have a wiring diagram? Or any advice where to look. I am fairly knowledgeable in electric & handy enough to make repairs myself. Hoping I don't have to take the belly out to find the problem. Thank you in advance.
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10-04-2021, 11:28 AM
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#2
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,598
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By the locations it sure sounds like you may have another gfci plug that is tripped. Have you made double sure there isn't one? Your bathroom is working which requires one. The kitchen island and outside plug do as well.
__________________
Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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10-04-2021, 12:30 PM
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#3
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Senior Member
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
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I'd bet $$ on a GFCI you haven't found yet!
__________________
Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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10-04-2021, 02:20 PM
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#4
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,308
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I'm going with the second GFCI outlet. I'd put money on it.
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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10-09-2021, 03:05 PM
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#5
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Senior Member
Join Date: Jun 2020
Posts: 499
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Just curious...do you make certain the breaker is off when you plug into power, and unplug, your shore power?
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10-09-2021, 03:57 PM
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#6
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,598
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After 5 days I suspect the OP found the other GFCI outlet.
__________________
Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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10-09-2021, 04:34 PM
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#7
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,836
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Quote:
Originally Posted by sourdough
After 5 days I suspect the OP found the other GFCI outlet.
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Or he is too busy looking for it to take time to log onto the forum. His last activity was 10-04-2021 05:15 PM, about 2 hours and 9 minutes after posting the question.....
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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10-09-2021, 04:40 PM
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#8
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Senior Member
Join Date: Jun 2020
Posts: 499
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Quote:
Originally Posted by JRTJH
Or he is too busy looking for it to take time to log onto the forum. His last activity was 10-04-2021 05:15 PM, about 2 hours and 9 minutes after posting the question.....
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Oh dear....he might have electrocuted himself trying to fix it and everyone who gave him advice will be arrested for contributory accessory to manslaughter and this site will be canceled and held to account....
Gee, it is so terrible to be "woke"
I liked it better when I was just plain ignorant, stupids, and happy.
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10-09-2021, 04:42 PM
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#9
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,598
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Quote:
Originally Posted by Island Eddie
Oh dear....he might have electrocuted himself trying to fix it and everyone who gave him advice will be arrested for contributory accessory to manslaughter and this site will be canceled and held to account....
Gee, it is so terrible to be "woke"
I liked it better when I was just plain ignorant, stupids, and happy.
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^^^ ???? Is that supposed to be a funny or just incoherent?
__________________
Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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10-09-2021, 06:36 PM
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#10
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Senior Member
Join Date: Jun 2020
Posts: 499
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Quote:
Originally Posted by sourdough
^^^???? Is that supposed to be a funny or just incoherent?
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I like the odds....50-50-50
I wish I could choose a curtain, instead
Now, serous question, sorta.
Does it get worse in here, during winter slowdown?
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10-09-2021, 06:56 PM
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#11
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,836
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Quote:
Originally Posted by Island Eddie
I like the odds....50-50-50
I wish I could choose a curtain, instead
Now, serous question, sorta.
Does it get worse in here, during winter slowdown?
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Since that "serous question" (Nobody is bleeding, BTW) is off topic, if you really want an answer to it, start your own thread in the appropriate section of the forum to ask for other member's thoughts about the topic. This thread is not "yours to troll with off topic comments".
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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10-09-2021, 07:26 PM
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#12
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Senior Member
Join Date: Dec 2017
Location: Wandering the Country
Posts: 588
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Quote:
Originally Posted by babbfamrv
We have just purchased a new 2021 Keystone Outback 340BH in June. The outlets in the kitchen island, tv, dinette and couch area have stopped working. A/C, fridge & micro still work. Bedroom, bathroom and bunk room outlets still work. Outdoor kitchen still works. Outdoor outlet by door does not work.
We have made sure breaker is good. GFCI outlet is good as well.
I have spoken with both Keystone and the dealer they believe there is a short, disconnect, loose wire somewhere but I haven't been able to find it. They can't get in for warranty service for 3 months and then would need to keep it for possibly months. We live full-time so this is not an option.
Question is- does anyone have a wiring diagram? Or any advice where to look. I am fairly knowledgeable in electric & handy enough to make repairs myself. Hoping I don't have to take the belly out to find the problem. Thank you in advance.
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Babb
For what it's worth. We had a similar situation, 4 dead outlets all on the same circuit (later on I realized it was 5 because there was a 120vac whip the factory ran but never put an outlet on the end of it). I thought it might be a GFI but it wasn't. It turned out to be a crap wiring job in the outlet on the passenger side of the bed. Three runs of romex went into that outlet. Factory worker failed to crimp all three neutral wires into place. I pried the back off of each outlet, one at a time, looking for a bad connection. Murphy's law, it was the last possible outlet to check that contained the problem. Had to use household outlet and box extender to fix it. On the up side, I gained the 5th outlet I put on the whip.
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