Quote:
Originally Posted by B&K.Hartmann
thank you
We have followed up with the inspections every 90 days. i hope your right and we can work through this without it breaking the bank.
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The "key to success" is how the dealership documents their initial report to Keystone. If they simply say, "a 2017 trailer with leaking windows and some water intrusion with an owner who is requesting out of warranty repairs"
Well you can guess how well received that would be at Keystone....
On the other hand, if they go into great detail about the damage, your inspection frequency and what was found, receipts for materials used during the inspections and even better, work orders where their own service department did the work.....
There's a lot of difference between the "first report" and the "second report"... One is "guaranteed to be declined" and the other, well, maybe it will be more favorably received by Keystone.....
Don't just let the dealership "do their thing".... Discuss, in detail and at length, with the service manager/warranty writer, exactly what they will document and report to Keystone. How they word the report will have a significant impact on who pays for the repairs and whether Keystone will even consider any help....
Remember, you only get one chance to make a good "first impression".... That report to Keystone will be your "only chance"....