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06-21-2020, 03:32 PM
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#1
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Member
Join Date: Jan 2020
Location: Theodore
Posts: 89
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Hard Copy 2019 Ram 3500 Diesel Manual
In March we bought a new 2019 Ram 3500 Diesel. It came with several manuals but not the diesel supplement. I have downloaded the pdf version but I would like an actual copy for the truck. I can't seem to find one anywhere. Anyone know of a source for these?
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Rich
2020 Bullet 269 RLSWE
2019 Ram 3500 Diesel 4X4 Long Bed
2008 Royal Star Venture
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06-21-2020, 04:03 PM
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#2
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,671
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Have you contacted Mopar? I had a 2014 that didn't have all the documentation. Contacted them and I received a plethora of books on the truck. If that won't work I may have the diesel supplement on this new truck sitting outside. It's gas so the diesel supplement is useless to me. Check with Mopar and let me know.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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06-21-2020, 06:40 PM
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#3
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Member
Join Date: Jan 2020
Location: Theodore
Posts: 89
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Thanks. I’ll give them a call tomorrow.
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Rich
2020 Bullet 269 RLSWE
2019 Ram 3500 Diesel 4X4 Long Bed
2008 Royal Star Venture
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06-22-2020, 04:23 AM
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#4
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Senior Member
Join Date: Dec 2019
Location: Trinidad,TX
Posts: 973
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Please let us know if they provide one. In my 2016 they had an order option but I've not seen this option for my 2019.
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Woody
Cedar Creek Lake, Texas
2019 Laredo 290 SRL
2019 Ram 2500, 4x4, Cummins diesel
Andersen hitch
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06-23-2020, 11:06 AM
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#5
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Member
Join Date: Jan 2020
Location: Theodore
Posts: 89
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Quote:
Originally Posted by CedarCreekWoody
Please let us know if they provide one. In my 2016 they had an order option but I've not seen this option for my 2019.
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I called Mopar. They told me they don't have the diesel Supplement available. I was told to go to Tech Authority to buy one. I couldn't fine it there so I called them. I was told that they do sell them but they didn't have any available at this time.
As a person who was in retail for 35 years, and prided myself on customer service, I'm very disappointed in Ram's customer Service.
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Rich
2020 Bullet 269 RLSWE
2019 Ram 3500 Diesel 4X4 Long Bed
2008 Royal Star Venture
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06-23-2020, 01:35 PM
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#6
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Senior Member
Join Date: Dec 2019
Location: Trinidad,TX
Posts: 973
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It sounds like we need to be content with our pdf copies for now.
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Woody
Cedar Creek Lake, Texas
2019 Laredo 290 SRL
2019 Ram 2500, 4x4, Cummins diesel
Andersen hitch
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06-23-2020, 02:33 PM
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#7
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Member
Join Date: Jan 2020
Location: Theodore
Posts: 89
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Sounds like we have no choice. Content or not.
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Rich
2020 Bullet 269 RLSWE
2019 Ram 3500 Diesel 4X4 Long Bed
2008 Royal Star Venture
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06-24-2020, 04:54 PM
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#8
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,981
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If it's any consolation (probably it isn't), we just bought two new HP laptop computers. There was no "owner's manual" with either. Some of the manuals are included on the hard drive and other's are "downloadable is desired".
I've got a hunch that we're going to see more and more companies opting to provide manuals online and omit them in "hard copy".
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-19-2021, 11:01 AM
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#9
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Senior Member
Join Date: Aug 2020
Location: Upper Chesapeake Bay
Posts: 4,820
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I went and looked at new Jeep’s with my daughter the other day and I asked the salesman for a sales brochure on the 2021 wrangler unlimited. He said they don’t make them anymore because everyone has a smartphone and can just look it up.
Ram probably only supply’s what they are required by federal law to include in the truck as far as safety manuals are concerned.
I wonder if Fiat/Ram put it on Cummins to cover the cost of the engine manual and they decided it wasn’t worth it.
For my sons boats I have 5”thick Cummins service/owners manuals ..but they were included in the sale of the boat
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2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
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04-19-2021, 12:52 PM
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#10
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Member
Join Date: Jun 2018
Location: Overbrook
Posts: 52
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2019 RAM 2500/3500/4500/5500 6.7 Diesel Supplement
https://msmownerassets.z13.web.core.windows.net/...
Might be what you need?
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Kojac - Retired Army
2017 Ford F250 4x4 6.7 Diesel
2016 28.5 BHS Keystone Laredo
20K Reese Goosebox
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04-19-2021, 12:54 PM
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#11
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Member
Join Date: Jun 2018
Location: Overbrook
Posts: 52
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Web site did not post but if you type in the top part will give you a pdf file?
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Kojac - Retired Army
2017 Ford F250 4x4 6.7 Diesel
2016 28.5 BHS Keystone Laredo
20K Reese Goosebox
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04-19-2021, 01:09 PM
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#12
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Senior Member
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
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Quote:
Originally Posted by jasin1
I went and looked at new Jeep’s with my daughter the other day and I asked the salesman for a sales brochure on the 2021 wrangler unlimited. He said they don’t make them anymore because everyone has a smartphone and can just look it up.
Ram probably only supply’s what they are required by federal law to include in the truck as far as safety manuals are concerned.
I wonder if Fiat/Ram put it on Cummins to cover the cost of the engine manual and they decided it wasn’t worth it.
For my sons boats I have 5”thick Cummins service/pwners manuals ..but they were included in the sale of the boat
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We bought a Jeep 2 years ago, got home & no owners manual, called the dealer who said there wasn't one "all that information is now in the infotainment system, you can print or download that manual, all 500+ pages, or just scroll through to whatever your looking for". What a PITA, I like to look at pictures of what I'm trying figure out & that was impossible with that setup.
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Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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04-19-2021, 01:34 PM
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#13
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,741
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Quote:
Originally Posted by travelin texans
We bought a Jeep 2 years ago, got home & no owners manual, called the dealer who said there wasn't one "all that information is now in the infotainment system, you can print or download that manual, all 500+ pages, or just scroll through to whatever your looking for". What a PITA, I like to look at pictures of what I'm trying figure out & that was impossible with that setup.
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What do you do if you need the manual to figure how to operate the infotainment center?
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Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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04-19-2021, 02:27 PM
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#14
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,981
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I bought a pair of helmet intercom systems to "upgrade our helmets" for the Slingshot, a voltmeter to install in the Slingshot and a "root cutter" attachment for my tractor. All were delivered within the last week and ALL (did I mention that's 3) of them had a single sheet of paper "announcing" that installation and operation instruction were available at "www.xxxxx"
It's not just an "isolated situation with Fiat/Chrysler"... Seems all the cell phone manufacturers, all the computer/tablet manufacturers and now even motorcycle electronics and tractor 3 point implement manufacturers have "jumped onboard the internet information boat" or better yet, jumped off the "paper trail"....
There was a lot to be said with the old phrase, "The job's not done until the paperwork is finished"... Now, maybe that should be changed to, "The job's not done until the keyboard is worn out"....
Then again, how many "real men" need an owner's manual or would read it if it was available?????
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-19-2021, 02:40 PM
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#15
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,741
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But now, without those paper manuals, without those paper catalogues, without those paper magazines, what's a fella supposed to start the campfire with?
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Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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04-19-2021, 03:09 PM
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#16
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Senior Member
Join Date: Aug 2020
Location: Upper Chesapeake Bay
Posts: 4,820
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Quote:
Originally Posted by travelin texans
We bought a Jeep 2 years ago, got home & no owners manual, called the dealer who said there wasn't one "all that information is now in the infotainment system, you can print or download that manual, all 500+ pages, or just scroll through to whatever your looking for". What a PITA, I like to look at pictures of what I'm trying figure out & that was impossible with that setup.
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https://www.usatoday.com/story/money...-e/6262350002/
Looks like Ford is going that way as well
__________________
2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
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