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Old 07-27-2021, 03:38 PM   #1
Beemer Phil
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Join Date: Mar 2018
Location: Gardner
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Soft Floor/Floor Replacement

I have a 2018 Passport 2920BH that has developed a soft floor in the area going into the rear bunkhouse. This is a trailer that has had minimal use and has received periodic roof inspections and monthly inspections or whenever the weather was nasty while the trailer was being stored. I never found any evidence of leaking nor did the dealer when they inspected it. Long story short, Keystone has offered to replace the floor with a different product. I’m told this was an issue with the type of floor used for a number of years. Was wondering if anyone can share experiences with sending the unit back to Indiana and your satisfaction with the repair. Thank you for any input on this issue.
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Old 07-27-2021, 04:44 PM   #2
jasin1
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Quote:
Originally Posted by Beemer Phil View Post
I have a 2018 Passport 2920BH that has developed a soft floor in the area going into the rear bunkhouse. This is a trailer that has had minimal use and has received periodic roof inspections and monthly inspections or whenever the weather was nasty while the trailer was being stored. I never found any evidence of leaking nor did the dealer when they inspected it. Long story short, Keystone has offered to replace the floor with a different product. I’m told this was an issue with the type of floor used for a number of years. Was wondering if anyone can share experiences with sending the unit back to Indiana and your satisfaction with the repair. Thank you for any input on this issue.
There has been a number of posts about the process if you do a search on the forum…sorry to hear about your troubles but glad keystone is taking care of it..I think the general consensus is it takes quite a bit of time …they do a good job on the floor but some have said that when they put the unit back together it’s been mixed results as far as quality control…some cosmetic damage and things that need to be corrected once it was returned.
But all in all you get a trailer that is structurally sound again
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Old 07-27-2021, 06:27 PM   #3
Beemer Phil
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I've been doing some reading. It looks like earlier units repaired came back with cosmetic damages and things not buttoned up. The more recent repairs look like Keystone put a plan together and things are coming out good. I can only hope. Thanks for the feedback.
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