Covenant Fireplace

[mmiille]

We have a new 2020 Alpine 5th wheel. It has a built in 40'' black fireplace. It says Covenant on the back. Model WD914-40C. There is no manual or remote. I'm looking for a manual and a remote but can't seem to locate anything on line. Does anyone else have one of these?

[sourdough]

A quick scan and from posts on the forest river forum your issue is a common one with that fireplace; no manual, no remote, no mention on the internet. I would go back to the dealer, and Keystone if required, to obtain both - or at least see what they say the answer is.

[mmiille]

Originally Posted by sourdough

A quick scan and from posts on the forest river forum your issue is a common one with that fireplace; no manual, no remote, no mention on the internet. I would go back to the dealer, and Keystone if required, to obtain both - or at least see what they say the answer is.

I tried the dealer, and they were no help. They said call the parts department. I'm sure that I'm not the first one to pick up an RV where they forgot to hand over the manuals. I'm missing the AC ones too. If I drive over there and make a scene, they might take a look for me.

[sourdough]

Originally Posted by mmiille

I tried the dealer, and they were no help. They said call the parts department. I'm sure that I'm not the first one to pick up an RV where they forgot to hand over the manuals. I'm missing the AC ones too. If I drive over there and make a scene, they might take a look for me.

How far is it "over there"? I don't know who you are working with but I would start with the sales manager. Let him assist you in getting to the right person, and right answer, in the dealership. If he can't then escalate to the person that runs the place. Yes, some folks receive their units without proper documentation. It is one of the things you should check before taking delivery. Did you do a pre or post inspection of the unit?

[mmiille]

We did the walk around and walk through. They did a good job, but it's not possible to cover everything. This got missed and it's my fault. Over there is about 40 miles, but I will call first. Thanks.

[sourdough]

Originally Posted by mmiille

We did the walk around and walk through. They did a good job, but it's not possible to cover everything. This got missed and it's my fault. Over there is about 40 miles, but I will call first. Thanks.

You know, I would be in your shoes if they had not put all the manuals there; they just pointed to the stack and said "there they are". I did not pull every manual to check.

[bobbecky]

Did a search using your model number and came up with this. Does this look like what you have? https://www.electricfireplacesdirect...-80008-Man.pdf

[mmiille]

It looks like it, but the numbers don't match. I'll try calling Keystone.

[sourdough]

Originally Posted by bobbecky

Did a search using your model number and came up with this. Does this look like what you have? https://www.electricfireplacesdirect...-80008-Man.pdf

That's the manual I found and the numbers didn't match. On the FR forum (I believe) one of the members said he had that manual but it did not match the number he had (like OPs).

[mmiille]

Well the parts dept. sent me to keystone, keystone sent me back to the parts dept. They are still looking into it. No one seems to know about this brand.

[Javi]

Originally Posted by mmiille

Well the parts dept. sent me to keystone, keystone sent me back to the parts dept. They are still looking into it. No one seems to know about this brand.

This is what is in my 2020 Avalanche https://cdn.accentuate.io/1928953397...3398915476.pdf

[TomTerrific]

Originally Posted by Javi

This is what is in my 2020 Avalanche https://cdn.accentuate.io/1928953397...3398915476.pdf

My Avalance 2020 does not have a Furion.
It has a Covenant fireplace. (Marked on the back)

Full glass front with no writing or logo.
4 blue lit Manual buttons at the bottom of glass.
Remote is a flat plastic credit card size controller.

The glass hangs on the front of the unit and sometimes bounces off while going down the road.
(I've secured it with clips.)
I took the whole unit out and blew it out with a grass blower to get the dust out.

[mmiille]

It looks similar except mine doesn't say furrion on the front. My furrion universal remote doesn't work with it either.

[Javi]

Originally Posted by mmiille

It looks similar except mine doesn't say furrion on the front. My furrion universal remote doesn't work with it either.

The universal remote works with the DVD/CD, Radio and the TV but not the fire place.. The remote for the fireplace looks just like the one in the PDF..

Very small, thin piece of plastic.. Later I'll try to post a photo of it for size reference.. we'll be in the trailer tonight..

[mmiille]

My universal remote does have a fireplace button. As I said before, it doesn't work for my fireplace.

[Javi]

Originally Posted by mmiille

My universal remote does have a fireplace button. As I said before, it doesn't work for my fireplace.

I'll take another look at the universal remote, to be honest I haven't fooled with it much beyond turning on the TV..

[mmiille]

Looks like this.

[Javi]

Originally Posted by mmiille

Looks like this.

Yes mine is just like that and no it doesn't work for the fireplace either.
Here is the remote that does work for the fireplace.

[jsb5717]

Maybe I missed it but it sounds like you actually pulled the unit out of the wall to check for any tags?

[jsb5717]

When you press the TV button on that remote then the very bottom row of buttons work on the Furrion Fireplace. It works on mine.