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05-03-2014, 04:44 PM
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#21
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Member
Join Date: Mar 2013
Location: Pennsylvania
Posts: 55
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Finally picked up the trailer today. The decal repair job looks sloppy, and it's now more of an eyesore than the scratch. They replaced the big TV, but got a different brand, and now it's not centered in the space and looks terrible. The stain on the couch is still there, and the exterior was very dirty.
The worst is that when I got it home, I found a dent where one of the chairs was too close to the wall and it broke through the wall when someone spun it.
I'm not at all happy, but there's nothing I can do about it. The dealer got away with selling me damaged goods, and even though they seem to be courteous and attentive, they just are not going to repair these things to my satisfaction.
I wish I could have a new trailer, but I know that's not possible. Frankly, I'm tired of dealing with these people, and I don't have the energy to get into a big legal battle with them.
Anyway.. the lesson here is to make sure you don't buy a trailer that's been on display at an RV show.
__________________
SkyPiGG
2011 Silverado 1500 4WD 5.3L 6-Speed 3.42
2019 Bullet Premier 29RKPR
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05-03-2014, 05:48 PM
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#22
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Senior Member
Join Date: Feb 2013
Location: MA
Posts: 3,153
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They do take a beating at the shows. When we had one there were issues for sure, never again.
__________________
2013 Premier 31BHPR
2014 F350 6.2L
Soon to be just DW and I
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05-03-2014, 07:08 PM
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#23
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Site Team | Emeritus
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
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Just have to ask,what happen to the concerned dealership owner?
__________________
2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)
Veteran
PSU (GO LIONS)
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05-03-2014, 07:31 PM
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#24
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Member
Join Date: Mar 2013
Location: Pennsylvania
Posts: 55
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I sent him a nasty-gram today, but I don't expect much. I'm not gonna drive another hour and a half to leave the trailer with him for another month or so in the middle of camping season.
I just hope I don't find any issues that are going to force me to have more warranty work.
__________________
SkyPiGG
2011 Silverado 1500 4WD 5.3L 6-Speed 3.42
2019 Bullet Premier 29RKPR
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05-03-2014, 07:57 PM
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#25
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Site Team | Emeritus
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
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Quote:
Originally Posted by SkyPiGG
I sent him a nasty-gram today, but I don't expect much. I'm not gonna drive another hour and a half to leave the trailer with him for another month or so in the middle of camping season.
I just hope I don't find any issues that are going to force me to have more warranty work.
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I agree I would not delay your camping season any longer for them. On the other hand I would not let them blow you off either. I would maintain and add to your current open items list along with pictures. I had thought I read a previous post stating the owner wanted to make it right. I would stick with working with him and he may be more reluctant to working on your rig during the off season when you can get it all done at once. Just a thought.
Sorry to see you are in this mess
__________________
2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)
Veteran
PSU (GO LIONS)
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05-03-2014, 08:06 PM
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#26
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Senior Member
Join Date: Aug 2013
Location: Washington
Posts: 290
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Sorry to hear things were not taken care of very well for you. No matter what, enjoy your camping
__________________
2003 Silverado 4wd Xcab 2500HD Duramax
2014 Bullet 230BHSWE
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05-03-2014, 09:06 PM
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#27
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Senior Member
Join Date: Aug 2013
Location: Mass
Posts: 102
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Lawyer
Did you ever consult with a lawyer? There is no way that trailer would be mine in that condition.
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05-06-2014, 07:55 PM
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#28
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Member
Join Date: Mar 2013
Location: Pennsylvania
Posts: 55
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Dealer called me today eager to make it right. Taking it back to them on Saturday for round 3. We'll see how it goes.
__________________
SkyPiGG
2011 Silverado 1500 4WD 5.3L 6-Speed 3.42
2019 Bullet Premier 29RKPR
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05-07-2014, 05:26 PM
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#29
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Senior Member
Join Date: Feb 2013
Location: MA
Posts: 3,153
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Good luck, I hope they come through for you.
__________________
2013 Premier 31BHPR
2014 F350 6.2L
Soon to be just DW and I
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05-09-2014, 05:20 AM
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#30
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Junior Member
Join Date: Sep 2013
Location: CT
Posts: 3
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Good Luck on round 3!! I had a similar experience with LongView in CT... I bought a new pop-up from them with many return trips to fix the same issue 4 times (ended up fixing it myself)... After all that, I felt that I needed more punishment and bought a used hybrid from them....It had a leak right off the bat, so they brought it in for reapir.. After 2 weeks, they re-caulked everything!! GREAT I said....
Luckily it was raining when I picked it up. The saleman was so proud of himself that is was "leakproof"!! NOOOOOPE ! As the saleman is standing in the camper bragging what a good job they did, I see water dripping from the ceiling behind him. I blurted out WTF !! outloud I was so pissed, I threw him out of the camper and told him I would fixed it myself.. I guess it was my breaking point...NEVER AGAIN
Sorry you are going through this, just don't give up!!!
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05-09-2014, 07:34 AM
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#31
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Member
Join Date: Mar 2014
Location: Northwest CT
Posts: 59
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Quote:
Originally Posted by camp4ever
Good Luck on round 3!! I had a similar experience with LongView in CT... I bought a new pop-up from them with many return trips to fix the same issue 4 times (ended up fixing it myself)... After all that, I felt that I needed more punishment and bought a used hybrid from them....It had a leak right off the bat, so they brought it in for reapir.. After 2 weeks, they re-caulked everything!! GREAT I said....
Luckily it was raining when I picked it up. The saleman was so proud of himself that is was "leakproof"!! NOOOOOPE ! As the saleman is standing in the camper bragging what a good job they did, I see water dripping from the ceiling behind him. I blurted out WTF !! outloud I was so pissed, I threw him out of the camper and told him I would fixed it myself.. I guess it was my breaking point...NEVER AGAIN
Sorry you are going through this, just don't give up!!!
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Don't even get me started on Longview RV!!!!!
__________________
2007 Ford Expedition Limited w/Tow package & 3.73 Rear end
Equal-i-zer & Prodigy
2015 Keystone Outback Terrain 250TRS
DW, DD Circa 2002, DD Circa 2005
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05-09-2014, 07:49 AM
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#32
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Junior Member
Join Date: Sep 2013
Location: CT
Posts: 3
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Quote:
Originally Posted by Gaffer222
Don't even get me started on Longview RV!!!!!
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Did you have a similar experience gaffer222 ????
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05-09-2014, 10:24 AM
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#33
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Member
Join Date: Mar 2014
Location: Northwest CT
Posts: 59
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Quote:
Originally Posted by camp4ever
Did you have a similar experience gaffer222 ????
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Several bad experiences with Longview. I can't get into to it as makes me sick to think about it.
__________________
2007 Ford Expedition Limited w/Tow package & 3.73 Rear end
Equal-i-zer & Prodigy
2015 Keystone Outback Terrain 250TRS
DW, DD Circa 2002, DD Circa 2005
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05-09-2014, 10:34 AM
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#34
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Senior Member
Join Date: Aug 2011
Location: WESTERN,CT
Posts: 2,095
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never heard anything good about longview. bought my first one from Hemlock hills. crossed that place off my list this one came from diamond rv in ma. been happy with them. also on the wester n side of ct is Daves rv nice people. gaffer where are you getting your new one from?
__________________
BARNEY AND CHRISTINE
2010 MONTANA 3750FL
2005 DODGE 3500 DUALLY TD
2 RESCUE PUPS: SUSITNA AND CRYSTAL. RIP ALYESKA!
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06-17-2014, 06:41 PM
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#35
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Member
Join Date: Mar 2013
Location: Pennsylvania
Posts: 55
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Update..
I'm at the end of my rope with this dealership. I have to fight them on every issue to get it fixed. We finally got to take it camping last weekend, and discovered they didn't de-winterize the hot water heater. Burned out the element. I took it to a different dealership and had them fix it because I think I need to limit the trailer's exposure to those guys. I have to take it back in August for warranty work to redo the decal and fix an interior wall, and a seam that is coming undone.
Once I get the warranty work done, I hope I never have to see those guys again.
__________________
SkyPiGG
2011 Silverado 1500 4WD 5.3L 6-Speed 3.42
2019 Bullet Premier 29RKPR
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06-23-2014, 07:41 PM
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#36
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Junior Member
Join Date: Jun 2014
Location: Kansas
Posts: 19
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Quote:
Originally Posted by SkyPiGG
Update..
I'm at the end of my rope with this dealership. I have to fight them on every issue to get it fixed. We finally got to take it camping last weekend, and discovered they didn't de-winterize the hot water heater. Burned out the element. I took it to a different dealership and had them fix it because I think I need to limit the trailer's exposure to those guys. I have to take it back in August for warranty work to redo the decal and fix an interior wall, and a seam that is coming undone.
Once I get the warranty work done, I hope I never have to see those guys again.
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Forgive me if you've already answered this, but have you called Keystone directly? This dealer sounds horrible to work with.
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09-27-2014, 08:32 PM
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#37
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Member
Join Date: Mar 2013
Location: Pennsylvania
Posts: 55
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Finally have closure to this whole fiasco. I took it back to Hitch RV and left it there for the entire month of August. I told them to not even call me unless it looked like brand new. They never called, but I finally gave them a buzz in late August and asked them what the delay was. They said it was fixed a week ago, and that it was ready to be picked up. Good thing I called. When I got there pretty much everything was done except for a separated seam in the living room. They quickly fixed that while I was there.
The service manager started to give me the "these things happen" speech, and I cut him off because I was still pissed that the unit had been in a show and they hadn't taken the time to repair the damage before they sold it to me.
Hopefully I am done with those guys forever.
We might get to take it out one more time this year for my daughters birthday.
Let's hope!
__________________
SkyPiGG
2011 Silverado 1500 4WD 5.3L 6-Speed 3.42
2019 Bullet Premier 29RKPR
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09-28-2014, 08:18 AM
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#38
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Senior Member
Join Date: Feb 2013
Location: MA
Posts: 3,153
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Good luck from here on, hope all is good.
__________________
2013 Premier 31BHPR
2014 F350 6.2L
Soon to be just DW and I
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09-30-2014, 09:45 AM
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#39
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Senior Member
Join Date: Sep 2013
Location: Upland, CA
Posts: 425
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Wow, 6 months latter. May you have the best of times and hopefully can put a lot of this behind you, no, that will be difficult I'm sure. OK, I hope you have the best of times yet to come.
__________________
2015 Four Winds Super C, Class C Motorhome
4 - 100w mono solar panels with MPPT40 to charge four 6v batteries with 440amp hours.
Progressive Industries HW50c surge protector
1800 / 3600 inverter with auto transfer switch,
The bosses: My wife and two Labradoddles 80 lbs each
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09-30-2014, 03:02 PM
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#40
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Senior Member
Join Date: Jan 2011
Location: Austin, Tx
Posts: 1,910
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My Outback came missing an entire letter on one side. A phone call had a decal in my mailbox in a few days.
__________________
2011 Outback 277RL
2013 F250 XLT Crew Cab 6.2L
Bitter Gun Owner
Bitter Clinger
Armed Infidel
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