Slide cable bracket problem

[Chief204]

Surprised that the dealer actually has an opening in a couple weeks. I'm torn because I think I can repair it myself and trust my skills but it is under warranty and I like accountability.

[Chief204]

Originally Posted by Chief204

Anyone ever have this problem? Found during our first time out.
Cable bracket is pulling away, bottom screws are all stripped out.

I took it to the dealer, which is about 80 miles away. They called and said everything is fixed. So I get home and bring the slide out and they didn't even try to fix it. I ready the service notes and they worked on brackets for the pulley, which may have been a problem but it wasn't this problem. They were also supposed to fix a leak and instead of trying to find it they caulked the shower where it was not done properly at the factory. Again, may have been a problem but not the one I was complaining about. I think I fixed that leak though as the hot water connection to the bathroom sink was leaking just enough allow the water to track all the way down the line and drip underneath the shower where it pooled up enough to show on the floor and the trim piece in front of the shower.

[Canonman]

After several warranty issues dealing with Camping World I can honestly say that you have no more than a 50/50 chance that the actual person working on your "easy problem" re the cable slide bracket, has much experience not to mention an RV Tech certification. I'd suggest finding a local Mobile RV Repair service. These guys do have lots of experience, usually own their own business and come to you so you can point out the issues directly with the guy doing the work. Many are able to do warranty work to be paid by Keystone. The added benefit is they come to you and you can verify the work is completed to your satisfaction before an 80 mile drive.

[jxnbbl]

Originally Posted by Canonman

After several warranty issues dealing with Camping World I can honestly say that you have no more than a 50/50 chance that the actual person working on your "easy problem" re the cable slide bracket, has much experience not to mention an RV Tech certification. I'd suggest finding a local Mobile RV Repair service. These guys do have lots of experience, usually own their own business and come to you so you can point out the issues directly with the guy doing the work. Many are able to do warranty work to be paid by Keystone. The added benefit is they come to you and you can verify the work is completed to your satisfaction before an 80 mile drive.

I'll second that.

[Chief204]

Originally Posted by Canonman

After several warranty issues dealing with Camping World I can honestly say that you have no more than a 50/50 chance that the actual person working on your "easy problem" re the cable slide bracket, has much experience not to mention an RV Tech certification. I'd suggest finding a local Mobile RV Repair service. These guys do have lots of experience, usually own their own business and come to you so you can point out the issues directly with the guy doing the work. Many are able to do warranty work to be paid by Keystone. The added benefit is they come to you and you can verify the work is completed to your satisfaction before an 80 mile drive.

I’ll check into a mobile tech, not sure if we have any nearby. Thanks for the great advice.

[flybouy]

Originally Posted by Chief204

I took it to the dealer, which is about 80 miles away. They called and said everything is fixed. So I get home and bring the slide out and they didn't even try to fix it. I ready the service notes and they worked on brackets for the pulley, which may have been a problem but it wasn't this problem. They were also supposed to fix a leak and instead of trying to find it they caulked the shower where it was not done properly at the factory. Again, may have been a problem but not the one I was complaining about. I think I fixed that leak though as the hot water connection to the bathroom sink was leaking just enough allow the water to track all the way down the line and drip underneath the shower where it pooled up enough to show on the floor and the trim piece in front of the shower.

Just curious, why didn't you do that at the dealer before taking it home?

[Chief204]

Originally Posted by flybouy

Just curious, why didn't you do that at the dealer before taking it home?

I ask myself the same question. I got too excited to bring it home and put too much faith in the dealer service.
I’ll say it, I’m an idiot.

[flybouy]

Originally Posted by Chief204

I ask myself the same question. I got too excited to bring it home and put too much faith in the dealer service.
I’ll say it, I’m an idiot.

Idiot is a strong word, especially since many of us have done that exact same thing. Typically, happens once and then you figure out what "trust but verify" means.

[Chief204]

Originally Posted by flybouy

Idiot is a strong word, especially since many of us have done that exact same thing. Typically, happens once and then you figure out what "trust but verify" means.

Given my age and experience I should have known better, especially since I was a maintenance tech on telecommunications equipment most of my military career.
I scheduled another appointment and emailed marked up pictures so they should get it right this time.

[JRTJH]

Originally Posted by Chief204

Given my age and experience I should have known better, especially since I was a maintenance tech on telecommunications equipment most of my military career.
I scheduled another appointment and emailed marked up pictures so they should get it right this time.

What you tell the service writer and what he/she puts on the work order may be "night and day different"... As an example, you tell the SW that the shower faucet leaks at the hot water stem when the faucet is turned on but not when it is turned off.... He/she documents: "Shower leaks"...

Now, the "wrench turner" looks at the work order, goes to check the shower and finds a water stain on the outside of the glass enclosure, reseals the "shower leak" and moves on to the next problem....

If I were you, now that you've mailed the photos to the service writer, make a copy of them and tape the photos to the "problem area" inside the trailer so the "wrench turner" knows EXACTLY what you see as a problem, not what the service writer put on paper.....

In way too many situations, customers speak one language, the SW speaks another language and the "wrench turner" doesn't have a clue what either is saying in a language he doesn't understand......

YMMV

[Chief204]

Good advice, thanks.

[chuckster57]

As a tech, I can tell you that “generic” statements are a pet peeve. Factory only allots a set amount of time for a repair/ diagnosis and if you spend all that time trying to decifer what was meant it’s not good for either side.

[Kirk's Keystone Outback.]

"In way too many situations, customers speak one language, the SW speaks another language and the "wrench turner" doesn't have a clue what either is saying in a language he doesn't understand"


John, you just described my relationship with my DW to a tee.

[Bill-2020]

Originally Posted by chuckster57

As a tech, I can tell you that “generic” statements are a pet peeve. Factory only allots a set amount of time for a repair/ diagnosis and if you spend all that time trying to decifer what was meant it’s not good for either side.

So when the tech fixes something that either wasn’t broken/bad and not what was told to the SW by the owner, Keystone then pays for a warranty job that really didn’t exist or wasn’t an issue? Believe me, I’m not defending Keystone or CW here, just seeing what is wasted time and money to all parties involved.

[chuckster57]

Originally Posted by Bill-2020

So when the tech fixes something that either wasn’t broken/bad and not what was told to the SW by the owner, Keystone then pays for a warranty job that really didn’t exist or wasn’t an issue? Believe me, I’m not defending Keystone or CW here, just seeing what is wasted time and money to all parties involved.

If a tech replaces a “failed” part, it is usually required that it be returned to the factory for payment. If the factory determines that the part wasn’t faulty, payment is denied.

If the tech determines that the “warranty complaint” doesn’t exist the tech will document the testing and the owner has to pay for the time spent.

[Bill-2020]

Originally Posted by chuckster57

If a tech replaces a “failed” part, it is usually required that it be returned to the factory for payment. If the factory determines that the part wasn’t faulty, payment is denied.

If the tech determines that the “warranty complaint” doesn’t exist the tech will document the testing and the owner has to pay for the time spent.

Gotcha. Thanks for making this clear to me.