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Old 11-29-2016, 02:17 PM   #1
roadglide
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Holiday world Las cruces

I finished talking with Holiday world service , there say the lower seal is the reason my living room slid is jumping, they say its worn out there is no sign of the bottom dragging . This is the fourth time its been in for the same slide repair. My insurance wont pay for the repair because its not mechanical. the dealer said they need to pull the slide and replace the lower slide guide. I'm thinking of calling Keystone and complain about the slide issue never being resolved.
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Old 11-29-2016, 02:59 PM   #2
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Re: Holiday world Las cruces

I've had nightmares with Holiday World here in Houston, might be best to get Keystone involved. But, if your outside of your manufacturers warranty, it may not help. You may need to contact the company that has your warranty and talk to them direct and maybe suggest taking it elsewhere.

We bought the extended warranty from HW and have really regretted it because of the issues we have had trying to get the manufacturers warranty work done and had to get Keystone involved to get the work done. I'm sure we will get a run around once we have to use the extended warranty and don't have Keystone to back us.
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Old 11-29-2016, 03:11 PM   #3
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Re: Holiday world Las cruces

I don't know if yours is the same as mine but I thought my kitchen slide was going to rip the wall off.
After days of Googling I found....
Clean the exterior sides and bottom of the slide with acetone. (test an area first) Then spray just the seals with a slide lube. Then get some WD40 SPECIALIST WITH PTFE DOESN'T ATTRACT DIRT and spray that all behind the bottom/lower seal.
I think the acetone cleans residual wax and dirt off. I believe there is a hard lip of some kind underneath that the WD40 helps the slide jump across.
I can't imagine how HW could get worse. Twice for me. No more.
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Old 11-29-2016, 03:52 PM   #4
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Re: Holiday world Las cruces

Extended warranty is a ripoff for a trailer unless you're using it for slide motor or lifting jacks mechanical only. reading the fine print for the warranty you can get out of it , My lady sent keystone e mail about the trouble we are having with HW warranty work for the slide issue. Looking at the reviews for HW isn't very good, buyers should know the real experience others have.
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Old 11-29-2016, 07:08 PM   #5
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Re: Holiday world Las cruces

If you're not going to be covered under warranty, I'd run it down to CW in Anthony for a second opinion. I had to take mine down there a couple times and have been very happy with them. HW wouldn't even look at my 5er for over 3 months because I didn't buy it from them. CW got me in the same week.
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Old 12-01-2016, 11:12 PM   #6
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Re: Holiday world Las cruces

There was a lot of improvement when I picked up my rv from HW yesterday. The slide was all the way in batteries charged and all the compartments where locked.The lower cables where both tight and the slide came in equal and a lot smoother. I'm still waiting for a reply from keystone. I don't get how management can wait so long, they feel like the consumer don't give a crap about there expensive purchases. HW didn't try to charge my lady for the research and adjustments, where finished with HW. The first year warrant service is 90% satisfaction. I don't care about a sweet or bad attitude it needs to be fixed right and be done with the job.
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Old 12-04-2016, 06:58 AM   #7
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Re: Holiday world Las cruces

What did HW do to fix it?
There are so many issues that are really wrong with the RV industry. Some day maybe someone will approach it with a different plan. I'm not holding my breath though.
Sales are at an all time high and projected to be higher next year. Thor Industries stock is on fire, up 300%+. As long as they are doing this they're happy. But I did read a news article somewhere that some RV execs are aware of the quality issues.
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Old 12-04-2016, 09:02 AM   #8
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Re: Holiday world Las cruces

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Originally Posted by gearhead View Post
What did HW do to fix it?
There are so many issues that are really wrong with the RV industry. Some day maybe someone will approach it with a different plan. I'm not holding my breath though.
Sales are at an all time high and projected to be higher next year. Thor Industries stock is on fire, up 300%+. As long as they are doing this they're happy. But I did read a news article somewhere that some RV execs are aware of the quality issues.
They didn't fix it, they adjusted the slide to come in equal. I was told the reason the slide is shuddering because the bottom glide is wore and the slide needs to come out to replace the seal, if that was the case it should have been repaired the 3 visits under warranty. I got some acetone, I'm going to try cleaning the bottom slide with it using a rag.Did you rinse off the acetone with hose water.
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Old 12-04-2016, 09:06 AM   #9
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Re: Holiday world Las cruces

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Originally Posted by gearhead View Post
What did HW do to fix it?
There are so many issues that are really wrong with the RV industry. Some day maybe someone will approach it with a different plan. I'm not holding my breath though.
Sales are at an all time high and projected to be higher next year. Thor Industries stock is on fire, up 300%+. As long as they are doing this they're happy. But I did read a news article somewhere that some RV execs are aware of the quality issues.
RV quality and durability are factors that are (at least should be) considered by the manufacturers. In "lean times" I'd guess that they compete with each other by improving quality, manufacturing processes, offering innovative designs and improving assembly line work. BUT: That's not the situation we're in right now. In today's market, the manufacturers are competing with each other to see who can get the most products to the market because they know they'll sell if they can get them onto the dealer's lot.

In times like this, when every RV manufacturer is selling their trailers as fast as they can "throw them together" (disregarding reputation and future sales) they simply can't keep up with the demand. While this is certainly no excuse for poor quality, poor craftsmanship or lack of personal accountability on the assembly line, the fact remains that when they're selling everything they can "slap together", there's not much incentive for the manufacturers to slow down the line to improve quality.

I'm not taking sides, either for or against the concept of "feast or famine", and while I've been fortunate that the Cougar I bought has been essentially "trouble-free", I realize that too many buyers (from every manufacturer, not just Keystone) have not been as fortunate.

THOR, just like every RV manufacturer has a profit margin (goal) that they must meet. As long as they're doing that without spending "over the budget line" on warranty repairs, they consider the process "successful"... Any "extra profits that are made "above the goal" are either "shared as bonuses and shareholder profits" or "reinvested in building trailers faster and bigger" (depending on the business model). This certainly doesn't calm the waters with the few people who have significant problems with their RV, and there seem to be more of that kind of situation than with other "robotic assembly lines" (think auto manufacturing). I don't think we'll see an improvement in quality with this kind of market environment where things are selling so rapidly.

While there are some buyers who get burned in this process, the majority are satisfied that they bought "cheap" and "tolerate the problems" as a part of ownership. As long as we keep buying, the manufacturers will keep building what we buy.

Bottom line: I don't look for any significant change in the business model as long as they are selling everything they build, often even before the chassis is delivered to the plant.

I'm not taking sides, nothing I've said (hopefully) comes across as defending either side of the market, but it's just my perspective on what I think we'll see in future years from every manufacturer who is "rushing to put trailers on the dealer's lot"...
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Old 12-04-2016, 09:41 AM   #10
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Re: Holiday world Las cruces

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Originally Posted by JRTJH View Post
I'm not taking sides, either for or against the concept of "feast or famine", and while I've been fortunate that the Cougar I bought has been essentially "trouble-free", I realize that too many buyers (from every manufacturer, not just Keystone) have not been as fortunate.
While there are some buyers who get burned in this process, the majority are satisfied that they bought "cheap" and "tolerate the problems" as a part of ownership. As long as we keep buying, the manufacturers will keep building what we buy.
..
I'm very satisfied with my Cougar as well. There is one design flaw on many models I'm considering how to address after CW completes the repair under warranty.
I have been towing over 42 years with frequent upgrades. The only thing I see changing at this time is keeping what I have. I'm not about to press my luck with a new unit of any type from any builder. I'm not about to chance a used unit with the possibility someone unloaded a big headache either.
We do not travel during summer months so have not found site availability a problem yet. All these units being sold and CG growth at nearly net zero, where will they go?
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Old 12-04-2016, 10:06 AM   #11
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Re: Holiday world Las cruces

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...We do not travel during summer months so have not found site availability a problem yet. All these units being sold and CG growth at nearly net zero, where will they go?
We live in northern Michigan, in an area with many lakes and several state forest, state park and national forest campgrounds as well as multiple private campgrounds. The area is considered a "tourist haven" and on "holiday weekends" the population will swell to three or four times the "normal". Memorial Day and Labor Day weekends will see as much as 10 times the number of people shopping and relaxing in this area.

We live about 1 mile from two state forest campgrounds. Both of them were 'hardly used" and seldom were there more than a couple of trailers in either of them. In 2009, when we tore down our cabin and built a "4 season house" in its place, there were always open sites in any campground you wanted to choose. Now, there's "slim pickin's" at all of them from Memorial Day to Labor Day with reservations required at most of the campgrounds. "Used to be" that you only needed to reserve if you wanted a specific site number, even on the busy three day weekends, not any more.... If you want a specific site, you'd best reserve it while you're "in the park" for next year's visit. If you want "just any site", look for 3 to 6 months if you want to be sure of getting a good site. If you "show up Friday afternoon with trailer in tow, you may or may not get a space to camp. I don't look for things to change around here because camping is a "three month season" and any investment in a campground would sit idle the other 9 months.

As I said, this is a "tourist haven" and campground sites are hard to find. In areas where there's less "structured tourist attractions" it's even harder to find a place to camp.

So, in summary, just 5 or 6 years ago, we could go camping where we live "on a spur of the moment" decision. Today, without adequate planning, it's WalMart's parking lot or the weekend might be shot.
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Old 12-04-2016, 08:10 PM   #12
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Re: Holiday world Las cruces

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So, in summary, just 5 or 6 years ago, we could go camping where we live "on a spur of the moment" decision. Today, without adequate planning, it's WalMart's parking lot or the weekend might be shot.
You're absolutely right. I booked this past summer's "3 day" trips back in February and March of 2015. Only available dates were Monday through Thursday, and these were far and few between. Some of the most popular CG's such as Platte River, Ludington, and Grand Haven are booked seconds after they go live on the internet and phone. I hope it doesn't get more difficult as it's nearly impossible to plan 1 year out with our young family.
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Old 12-05-2016, 05:13 PM   #13
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Re: Holiday world Las cruces

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They didn't fix it, they adjusted the slide to come in equal. I was told the reason the slide is shuddering because the bottom glide is wore and the slide needs to come out to replace the seal, if that was the case it should have been repaired the 3 visits under warranty. I got some acetone, I'm going to try cleaning the bottom slide with it using a rag.Did you rinse off the acetone with hose water.
No I didn't rinse it off. It will evaporate within seconds of applying it. I also read somewhere to clean with 409 and rinse that off. That didn't help me any.
Denatured alcohol would work as well. Any "light" solvent should do it.
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Old 12-05-2016, 07:20 PM   #14
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Re: Holiday world Las cruces

I know on thing I wont every take my rig back there not even for recall on the ladder . I spent way to much money and time on the joker.
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Old 12-05-2016, 08:54 PM   #15
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Re: Holiday world Las cruces

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Originally Posted by JRTJH View Post
We live in northern Michigan, in an area with many lakes and several state forest, state park and national forest campgrounds as well as multiple private campgrounds. The area is considered a "tourist haven" and on "holiday weekends" the population will swell to three or four times the "normal". Memorial Day and Labor Day weekends will see as much as 10 times the number of people shopping and relaxing in this area.

We live about 1 mile from two state forest campgrounds. Both of them were 'hardly used" and seldom were there more than a couple of trailers in either of them. In 2009, when we tore down our cabin and built a "4 season house" in its place, there were always open sites in any campground you wanted to choose. Now, there's "slim pickin's" at all of them from Memorial Day to Labor Day with reservations required at most of the campgrounds. "Used to be" that you only needed to reserve if you wanted a specific site number, even on the busy three day weekends, not any more.... If you want a specific site, you'd best reserve it while you're "in the park" for next year's visit. If you want "just any site", look for 3 to 6 months if you want to be sure of getting a good site. If you "show up Friday afternoon with trailer in tow, you may or may not get a space to camp. I don't look for things to change around here because camping is a "three month season" and any investment in a campground would sit idle the other 9 months.

As I said, this is a "tourist haven" and campground sites are hard to find. In areas where there's less "structured tourist attractions" it's even harder to find a place to camp.

So, in summary, just 5 or 6 years ago, we could go camping where we live "on a spur of the moment" decision. Today, without adequate planning, it's WalMart's parking lot or the weekend might be shot.
With the builders putting out nearly 1/2 million units annually the situation will get nothing but worse as it seems the number of sites is about static. It may not be long until builders find far fewer sales as the number of nearly new used units flood the market. Why have a camper with no place to camp or a huge hassle finding a place?
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Old 12-06-2016, 07:23 AM   #16
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Re: Holiday world Las cruces

Its also driving the price down. There is no excuse for dealers to have quality control. Harley davidson is a good example years ago there was a waiting period not any more. Harley flooded the market with bikes that have a lot of flaws. the service department helped carry Harley with trained technicians , I would say camping world is the best for service visiting anthony NM CW and watching there technician there turnover for warranty work is very good. Camping world has offered to help me for now I keep plucking away and making progress.
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Old 12-06-2016, 07:36 AM   #17
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Re: Holiday world Las cruces

From my experience, it is my opinion Holiday World is all about sales and really does not care much about service. They advertise it and claim to have great service, but it wasnt great for us and I have seen many others complain about this too. The profits on sales is good, profits on service not so good and the profits on warranty is not anything to write home about. So, just like any other modern day company, chase the revenues and profits and dont worry what happens next.

Service over all has suffered in the US due to companies becoming Wall Street owned and investors only care about profits, not customer service, you see it everywhere. Labor is the most expensive side of most any business, so reduce labor, reduce costs and improve profitability. Less labor only means the customer will suffer as they lose service. Go to any big box store, (Wal-Mart, Taget, Home Depot, Lowes, etc, etc) and try to find some help. It is hard to get anyone to help you and the person you will probably find you will have to wait for them to stop playing on their phone before the aknowledge your even there and then you will be very lucky if they even have a clue to what you need help with. No wonder internet sales are soaring, people are getting tired of the poor customer service at the brick and mortor stores.
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