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11-14-2016, 08:30 PM
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#1
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Junior Member
Join Date: Apr 2015
Location: Redding
Posts: 9
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Fuzion 371 Door
We have had our Fuzion for 3 months now. Used it once. Have had a warranty claim in for door delamination for two months. Turns out dealer dropped ball after getting a reject from Keystone. Lippert door and they claim they are damaged. Can't be with what i see. Anyone else have delam prolems. I created a short you tube of my issue.
https://youtu.be/_wPMzq4Hd0I
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11-14-2016, 09:06 PM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,319
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Re: Fuzion 371 Door
Welcome to the forum. It's unfortunate that your having an issue so soon. Did your dealer give you any documentation from either Keystone or LCI ? You might want to start dealing with Lippert directly while keeping your dealer in the loop. I've seen things denied by the factory when submitted by the dealer, and then approved when the customer started dealing with them. I am a case in point, so I can say it works.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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11-14-2016, 09:14 PM
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#3
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Junior Member
Join Date: Apr 2015
Location: Redding
Posts: 9
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Re: Fuzion 371 Door
I will be contacting Keystone tomorrow. Apparently started out with poor documentation. That is why i created a video to show either LCI or Keystone. Worth a try with a better visual.
Thanks
__________________
Bob & Bernie Mark
Redding, California
Daisy, Rat Terrier
2019 Montana 3790RD
2017 GMC 3500HD DRW
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11-14-2016, 09:36 PM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,319
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Fuzion 371 Door
Photos are better than videos. We use lots of photos with different angles. Warranty person at factory can zoom, inspect stills better than videos.
A picture of your finger pushing on solid door and another one pushing on a soft spot is better than a video.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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11-15-2016, 01:10 PM
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#5
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Junior Member
Join Date: Apr 2015
Location: Redding
Posts: 9
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Re: Fuzion 371 Door
You could be right. Only problem is a number of pictures were sent in and they still rejected.
LCI said there was no way a door like this could have left their factory.
__________________
Bob & Bernie Mark
Redding, California
Daisy, Rat Terrier
2019 Montana 3790RD
2017 GMC 3500HD DRW
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11-15-2016, 01:22 PM
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#6
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,319
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Re: Fuzion 371 Door
Did anyone take any pictures of the interior side?
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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11-15-2016, 01:34 PM
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#7
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Junior Member
Join Date: Apr 2015
Location: Redding
Posts: 9
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Re: Fuzion 371 Door
Yes and that area showed some collapse as well. It could be what triggered damage idea. But screen is not damaged etc. My concern is that no one is stepping up. I have pictures of it when we picked it up and it shows there also.
Why didn't we catch on our inspection? Probably not observant enough.
Oh well. Will see where it goes.
__________________
Bob & Bernie Mark
Redding, California
Daisy, Rat Terrier
2019 Montana 3790RD
2017 GMC 3500HD DRW
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11-15-2016, 07:25 PM
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#8
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,319
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Re: Fuzion 371 Door
Good luck and keep us posted.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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11-16-2016, 10:36 AM
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#9
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Junior Member
Join Date: Jun 2015
Location: Albuquerque
Posts: 6
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Re: Fuzion 371 Door
We have a Fuzion 345 and noticed two small cracks in our shower surround after 8 months. We took it in and Keystone would not approved it fixed because they said it was damaged. Sounds like a recurring theme. I think if your dealer goes to bat more for you, you may have a better chance. We didn't have either and paid $100 to have someone come to the house where we store it and fix it.
Better luck to you!
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12-28-2016, 05:58 PM
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#10
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Junior Member
Join Date: Dec 2016
Location: Bethlehem
Posts: 11
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I am on my second door mind did not delaminate it was buckled in on the bottom right-hand corner of the window one door was done under warranty the second is being done currently I've been waiting two months for the graphics liver is paying for the door he's done is paying for the installation of the door and the graphics Lipper also said it was damaged from hitting the window which I cannot do
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