HOPE THIS HELPS OUT!
Safety Act.
Chrysler has decided that a defect, which relates to motor vehicle safety, exists in some 2008 through
2011 model year Ram Trucks. Also involved are 2003 through 2008 Ram Trucks that had the
steering linkage replaced with Mopar service parts.
The problem is... The left tie rod ball stud on your truck (VIN: xxxxxxxxxxxxxxxxx) may fracture
under certain driving conditions. This could cause a loss of directional control
and/or a crash without warning. Also, the front axle track bar bolt torque must
be checked and tightened if required.
What your dealer
will do...
Chrysler will repair your vehicle free of charge (parts and labor). To do this,
your dealer will tighten the front axle track bar bolt, inspect the left tie rod end and
replace it if required. The work will take about ½ hour to inspect and an additional
hour if the tie rod requires replacement. However, additional time may be necessary
depending on service schedules.
What you must
do to ensure your
safety...
Simply contact your Chrysler, Jeep, or Dodge dealer right away to schedule a
service appointment. Ask the dealer to hold the parts for your vehicle or to order
them before your appointment. Please bring this letter with you to your dealer.
If you need
help...
If you have questions or concerns which your dealer is unable to resolve, please
contact the Chrysler Group Recall Assistance Center at 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions
listed on the card apply to you or your vehicle. You may also update this information on the web at
www.dodge.com/ownersreg .
If you have already experienced this condition and have paid to have it repaired, please send your original
receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler
Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once
we receive and verify the required documents, reimbursement will be sent to you within 60 days.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you
may submit a written complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Ave., S.E., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY 1-800-424-9153), or go to
http://www.safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your
attention to this important matter.
Customer Services / Field Operations
Chrysler Group LLC
Notification Code L16
Note to lessors receiving this recall: Federal regulation requires that you forward this recal