Norcold isn't

Courser Farm · 04-04-2022, 06:55 AM

Hi: 24RDS 2021. Frig all cold/freezing 2 days ago, today I'm packing for a trip and blue light is on and frig is NOT cold at all. Been troubleshooting but with no luck. Any ideas? TIA

**chuckster57** · 04-04-2022, 07:07 AM

Norcold 2118? Any trouble codes on display?

wrvond · 04-04-2022, 08:26 AM

What is your power source?
The voltage required to start the unit is 10.9 volts. In order to prevent completely draining the battery, the unit will automatically shut-off when the DC supply voltage becomes too low (10.4 volts). It will not restart until the DC voltage increases to 11.8 volts.
I had my camper disconnected from shore power for several hours with several different DC power drains. When the battery voltage got low enough the blue light on the refrigerator came on and it started beeping.
The first thing I'd do is verify shore power hasn't tripped and left you running on battery.

Courser Farm · 04-04-2022, 09:27 AM

To Chuckster57- No codes showing! Blue light on, and set at 5.

To WRVond- Power is a 30 amp post, with surge unit- all green lights. We have a whole house generator but we haven't lost power in a couple months. The battery is at 13.7.
Puzzling. 6mos of use.

I didn't do a hard reset with leaving it off for 5 min so I'll try that now.

Courser Farm · 04-04-2022, 09:39 AM

Quote:

Originally Posted by chuckster57

Norcold 2118? Any trouble codes on display?

Norcold N10dcssl

ChuckS · 04-04-2022, 09:53 AM

Since this is a DC fridge this is the service manual for that series fridge.. I believe

I would use it and run the diagnostics tests.

There is also a 15 amp fuse for this unit to take a look at

https://norcold.com/wp-content/uploa...N10DCX-1EN.pdf

Courser Farm · 04-04-2022, 10:28 AM

Quote:

Originally Posted by ChuckS

Since this is a DC fridge this is the service manual for that series fridge.. I believe

I would use it and run the diagnostics tests.

There is also a 15 amp fuse for this unit to take a look at

https://norcold.com/wp-content/uploa...N10DCX-1EN.pdf

Thanks for this. I got to the right test, but not being much of an electrician.... I guess I'm looking at a new control module. But first I'll see what Norcold says. Not gonna take it to the dealer and have it sit there for months. I know where there is a 20 amp fuse for it, but need to see if I can find the 15 you refer to and that I see in the manual. "In-Line" is above my pay grade. Thanks for your help, friend.

**JRTJH** · 04-04-2022, 10:49 AM

Quote:

Originally Posted by Courser Farm

Thanks for this. I got to the right test, but not being much of an electrician.... I guess I'm looking at a new control module. But first I'll see what Norcold says. Not gonna take it to the dealer and have it sit there for months. I know where there is a 20 amp fuse for it, but need to see if I can find the 15 you refer to and that I see in the manual. "In-Line" is above my pay grade. Thanks for your help, friend.

Norcold has "authorized repair centers" for their products that are not "RV dealerships"... Take a look at their repair center list and you may find one that is near you and can get you in for a check faster than the RV service center. Norcold doesn't care which of their service centers does the work, so you might be able to do an "end run" around the trailer dealer.....

Courser Farm · 04-04-2022, 10:55 AM

Quote:

Originally Posted by JRTJH

Norcold has "authorized repair centers" for their products that are not "RV dealerships"... Take a look at their repair center list and you may find one that is near you and can get you in for a check faster than the RV service center. Norcold doesn't care which of their service centers does the work, so you might be able to do an "end run" around the trailer dealer.....

Yes thanks! And I've found a few that we are familiar with. That's the route we shall take!

**chuckster57** · 04-04-2022, 11:07 AM

Quote:

Originally Posted by Courser Farm

Norcold N10dcssl

I was guessing at the model number, sounds like your on track.

gearhead · 04-04-2022, 03:05 PM

Find you a service center that you like and make friends with them. They usually have to repair components to stay in business.
Usually a better repair than your selling dealer.

Courser Farm · 04-04-2022, 05:10 PM

Quote:

Originally Posted by gearhead

Find you a service center that you like and make friends with them. They usually have to repair components to stay in business.
Usually a better repair than your selling dealer.

It will be a cold you know where before we take it to the dealer! Thanks for the advice.

SouthTX · 01-26-2023, 09:00 AM

Hi!
I am having the exact issue you describe - a Norcold N10DC 12V All blue lights on, set on 5, appears to be working but isn't cold.

Did you ever resolve your issue and if so, what was the solution?

Rving life · 02-06-2023, 06:13 PM

Pull the outside grill (vent) to refrigerator and check the small fans that blow air across the coils and make sure they are operating. I had the same problem and found that 2 of the 3 fans had failed. For around $15 each I replaced fans with ball bearing instead of plastic, also upped the fans rpms.

adm1949 · 08-03-2023, 09:38 AM

I posted this earlier and didn't get much response....
Evidently, we had a power surge while my 25RDS was in storage. I have a surge protector but it must not have protected the trailer. We found the trailer had no power. I turned off the battery power and the 50amp and then turned them back on. Everything in the trailer works except the Norcold N10DCSSL fridge. Found the 15amp fuse was bad. Changed it but the fridge would not cool. After removing the fridge from the trailer we found that the "eyebrow" panel had a burnt connection going to the "magnet" switch. Norcold says the part is on backorder with no ETA. We really liked the fridge until this happened. Has anyone else experienced this problem? If you did, what did you do? Thanks for any help I can get. I really don't want to buy another 12V fridge if I can help it.
//////////////////
For others who have a 12v fridge that isn't getting cold, you may have the same problem I'm having. The lights on the "eyebrow" panel look good but the fridge isn't getting cold. In my case, the technician found that the connection from the panel to the magnet switch that tells the compressor to start is burned and isn't sending any voltage. Norcold isn't any help. They are telling me to go ahead and order the part and just wait for it. A new fridge is nearly $1500. Clearly, Norcold has these parts because they are still producing new fridges that use that part. Anyway, Norcold is a zero star company for their customer service.

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