Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service/Support Kudos
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 12-05-2015, 09:06 PM   #1
roadglide
Senior Member
 
roadglide's Avatar
 
Join Date: Apr 2015
Location: nm
Posts: 1,833
Just warranty issues experiences.

I wont go into details. My dealer has been has taken care of all my warranty issues and still working on some other issues. My experience has been good with Keystone warranty work. Until the Rv industry stop paying there labor by peace work the industry will continue to have quality issues.
__________________
2018 1 ton 4x4 c.c standard bed GMC Denali
Anderson ultimate hitch
2015 311 Impact Fusion toy hauler
2018 Milwaukee 8 FLRTU roadglide glide ultra
2018 800 Z force spot BUGGY.
500 watts of solar enough power for boon docking.
roadglide is offline   Reply With Quote
Old 12-05-2015, 09:49 PM   #2
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,238
When you say RV industry stop paying by piece work, do you mean the dealers or the manufacturers?
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is online now   Reply With Quote
Old 12-06-2015, 06:02 PM   #3
roadglide
Senior Member
 
roadglide's Avatar
 
Join Date: Apr 2015
Location: nm
Posts: 1,833
Quote:
Originally Posted by chuckster57 View Post
When you say RV industry stop paying by piece work, do you mean the dealers or the manufacturers?
I have been reading into the the RV manufacture industry pays there labor by piece work. I guess one trailer at a time. There are some really good U tube videos showing Keystone building there frames and explaining why there technique is better.
__________________
2018 1 ton 4x4 c.c standard bed GMC Denali
Anderson ultimate hitch
2015 311 Impact Fusion toy hauler
2018 Milwaukee 8 FLRTU roadglide glide ultra
2018 800 Z force spot BUGGY.
500 watts of solar enough power for boon docking.
roadglide is offline   Reply With Quote
Old 12-07-2015, 07:26 AM   #4
dcg9381
Senior Member
 
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
I'd be surprised if Keystone paid their employees by the "piece" during the manufacturing process, but I'd also stand to be corrected. It wouldn't surprise me if there is a bonus attached with production rates somehow...

It's very common in the repair business to pay the actual mechanic a base rate with a bonus by the "piece" - while charging the consumer a "book rate" on the retail side. This makes sure good mechanics get paid more, but you're right, it also encourages quick (and perhaps sloppy) work....
dcg9381 is offline   Reply With Quote
Old 12-07-2015, 09:16 AM   #5
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,238
I am currently at a high end motor home factory for training, and can tell you the crew here is paid hourly. I know of another maker that pays hourly with bonus for meeting quotas.

As for the service end, I have worked for both and there advantages to both.

When the comparison with the auto industry comes up I ask how much of the car is built by humans? How much of any given RV is built by humans?
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is online now   Reply With Quote
Old 12-07-2015, 09:52 AM   #6
sw342
Permanent User Ban
 
Join Date: Jul 2014
Location: Folsom, Ca
Posts: 204
Quote:
Originally Posted by roadglide View Post
I have been reading into the the RV manufacture industry pays there labor by piece work. I guess one trailer at a time. There are some really good U tube videos showing Keystone building there frames and explaining why there technique is better.
Do you have the link to the video? I was not aware of Keystone building their own frames now. The frame under my hauler is a Lippert. I know Northwood Mfg builds their own frames, as it is not very common in the industry, hence the reason their haulers are really made to go off pavement vs anything Keystone/Thor builds.
sw342 is offline   Reply With Quote
Old 12-07-2015, 11:45 AM   #7
dcg9381
Senior Member
 
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
Quote:
Originally Posted by chuckster57 View Post
When the comparison with the auto industry comes up I ask how much of the car is built by humans? How much of any given RV is built by humans?
Auto - very little
RV - quite a bit

Your observation has merit in terms of reducing the defect rate. Take humans out of the equation and things would definitely improve. Or at least be consistent.

What might be appropriate - and might be going on in the background is some analysis of RV defect rate and how much that's costing Keystone. Course I'd expect a company that large to actively be doing and managing that analysis, but often times they're simply looking at margin and not quality.
dcg9381 is offline   Reply With Quote
Old 12-07-2015, 04:40 PM   #8
roadglide
Senior Member
 
roadglide's Avatar
 
Join Date: Apr 2015
Location: nm
Posts: 1,833
Quote:
Originally Posted by sw342 View Post
Do you have the link to the video? I was not aware of Keystone building their own frames now. The frame under my hauler is a Lippert. I know Northwood Mfg builds their own frames, as it is not very common in the industry, hence the reason their haulers are really made to go off pavement vs anything Keystone/Thor builds.
What I should have said is Keystone building side walls form aluminum tubing Lippert builds the frames.
__________________
2018 1 ton 4x4 c.c standard bed GMC Denali
Anderson ultimate hitch
2015 311 Impact Fusion toy hauler
2018 Milwaukee 8 FLRTU roadglide glide ultra
2018 800 Z force spot BUGGY.
500 watts of solar enough power for boon docking.
roadglide is offline   Reply With Quote
Old 12-10-2015, 05:07 PM   #9
roadglide
Senior Member
 
roadglide's Avatar
 
Join Date: Apr 2015
Location: nm
Posts: 1,833
Quote:
Originally Posted by roadglide View Post
I wont go into details. My dealer has been has taken care of all my warranty issues and still working on some other issues. My experience has been good with Keystone warranty work. Until the Rv industry stop paying there labor by peace work the industry will continue to have quality issues.
One of the issues was the monitoring system didn't work, the dealer respired some wiring and replaced a cracked tank I didn't know about . I checked the system by running a hose into the bathroom sink yesterday for some reason the tank they replaced ,the gray water valve was leaking water like somebody didn't connect the cable up except it takes more effort to pull the handle, so I call them up for a redo on tank valve next week 75 miles from home.
__________________
2018 1 ton 4x4 c.c standard bed GMC Denali
Anderson ultimate hitch
2015 311 Impact Fusion toy hauler
2018 Milwaukee 8 FLRTU roadglide glide ultra
2018 800 Z force spot BUGGY.
500 watts of solar enough power for boon docking.
roadglide is offline   Reply With Quote
Old 12-17-2015, 08:31 AM   #10
roadglide
Senior Member
 
roadglide's Avatar
 
Join Date: Apr 2015
Location: nm
Posts: 1,833
The redo on the gray water tank valve was completed that day. the valve is very easy to pull and they gave me a twist on wast valve that I requested for my time.
__________________
2018 1 ton 4x4 c.c standard bed GMC Denali
Anderson ultimate hitch
2015 311 Impact Fusion toy hauler
2018 Milwaukee 8 FLRTU roadglide glide ultra
2018 800 Z force spot BUGGY.
500 watts of solar enough power for boon docking.
roadglide is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 04:32 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.