Well our dealer has done it again.
Our TV issue is already settled with our dealer offering us either replacement or cash in lieu for us to pick one. We chose the cash and found a great set with built-in DVD player for $100.00 less than the amount given to us. We've also received our replacement blind.
And to top this off, we had a major problem over the weekend while camping when a water valve, on the toilet, broke and water just started spraying out all over the bathroom floor, onto the bedroom carpet, etc, until one of us could turn the water off. Both times we had taken the TT out for camping (this weekend being the 2nd time), we had found some water next to the toilet but didn't know where it had come from. Obviously it was leaking from the valve which had a crack in it, unknown to us.
We called our dealer who was 2 hours away from where we were and they suggested we go to this other Keystone dealer, located a couple of miles from our campground, and they should honor the warranty. We got the part but we paid for it as the warranty person was not there. Our dealer reimbursed us the amount right away on the spot when we went over on Tuesday.
We also had a pressure plate, on our Husky Centerline WD hitch, break and fall off. Our complete hitch head was replaced that day as well. It appears that Husky had just issued a notice with respect to a bad batch of pressure plates affecting hitches installed between certain dates. Ours was done on April 17, 2010.
So far we're pretty impressed and pleased with our dealer. Everything has been dealt with in a very professional manner and very efficiently.
Our dealer is Camping in Style on Hwy 12 in Brooklin, Ontario, Canada.