Quality RV, Monticello, MN
Just wanted to say that so far the sales, service, and warranty depts have been great to work with at Quality RV. NOT the financial/ paperwork area, but that's another story. We were not pushed at all in our decision to purchase a trailer, wandered through many of their trailers on a few different days and had all our beginner questions answered while looking. When we bought, we got a pretty thorough walk-thru (with the PDI paperwork from here) and they didn't care how long it took to make sure we understood everything. And now, I've talked to them about a few warranty issues, no problems. Today I had to take the trailer down so they could take pictures of 2 warranty issues including the torn linoleum and the vertical metal piece that caused it. They verified that it was the metal piece on the slide tearing it and then went ahead and shortened the piece while we were there so it wouldn't tear worse while waiting for authorization from Keystone and scheduling it into the shop for the full fix. And got told to bring my list (if I have one) when I bring it down for the warranty work for anything else we may find so they can take care of it then. So, big thank you to Greg, Dan, and Barb for all their excellent service and great advice!
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--Lynette
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