Customer complaints

[RVPP]

Found this on another form, thought it might be of interest:


http://www.forestriverforums.com/for...ms+-+Emails%29

Paul


Remember this is not a rehearsal.

[notanlines]

It was a little long, but I did read it compete. As Artie Johnson would say, "Interesting, very interesting."

[RWRiley]

Originally Posted by RVPP

Found this on another form, thought it might be of interest:


http://www.forestriverforums.com/for...ms+-+Emails%29

Paul


Remember this is not a rehearsal.

I really hope somebody drops the hammer on these guys. We have put up with awful quality for too long.

[sourdough]

I found this interesting as well. It's going to take something like this, to set the precedent, and folks willing to do it to change the current direction of the RV manufacturing process. As it stands the manufacturers turn out products that are poorer construction on a daily basis pointing to the "demand" for those poorer products and then hiding behind VERY flimsy (IMO) clauses in their paperwork that many, if not most, times will run afoul of the law....but, someone has to challenge them. Hopefully this will catch the attention of the manufacturers, but then again......maybe not.

[danf]

As long as there are new uninformed buyers, they will keep selling junk. The 1 year warranty all but ensures that they will never bear the cost of repairs. A typical buyer will not be aware of problems until the unit is out of warranty. A single owner won't have the financial resources for a law suit. Keystone knows this. Really the only thing I can think of is legislation that mandates a better warranty or some sort of consumer relief process or if not legislation, a class action suit.

[JRTJH]

Regarding "legislation to protect consumers from cheaply made products", take a look at just how dysfunctional Washington is right now, and you'll get an inkling of just how much "protection" you can expect from the "inside the beltway clowns"....

Now, just my own recent experience with a "class action":

I was an "unwilling participant" in a recent class action lawsuit. HALE V. STATE FARM. (look it up).

The class action suit represented 4.7 million plaintiffs, the award was 1.05 billion dollars. That's roughly $223 per plaintiff. My actual "loss in my original claim" was over $8000. I just received a check (as total payment) for $138).

If you "do the math" 1.05 billion divided between 4.7 million plaintiffs is $223 per claim, still a paultry sum when compared to the actual loss. If my "reimbursement" is typical, that means of the 1.05 billion, 401 million went to the lawyers and 648 million went to the people who had the loss.

If that's any indication of a "typical class action suit" you can expect to get back about 2% of your loss, 15 years after the actual loss occurred.

Sounds like "doom and gloom" but don't look for things to change as long as buyers can get "nearly free credit" to buy something they don't need, but think they want and can drag to the credit union and dump on their way to a lawyer's office to declare bankruptcy for the 4th or 5th time.

I don't see an "easy fix" for "disposable consumer products in a limitless credit environment"....

[travelin texans]

Originally Posted by JRTJH

Regarding "legislation to protect consumers from cheaply made products", take a look at just how dysfunctional Washington is right now, and you'll get an inkling of just how much "protection" you can expect from the "inside the beltway clowns"....

Now, just my own recent experience with a "class action":

I was an "unwilling participant" in a recent class action lawsuit. HALE V. STATE FARM. (look it up).

The class action suit represented 4.7 million plaintiffs, the award was 1.05 billion dollars. That's roughly $223 per plaintiff. My actual "loss in my original claim" was over $8000. I just received a check (as total payment) for $138).

If you "do the math" 1.05 billion divided between 4.7 million plaintiffs is $223 per claim, still a paultry sum when compared to the actual loss. If my "reimbursement" is typical, that means of the 1.05 billion, 401 million went to the lawyers and 648 million went to the people who had the loss.

If that's any indication of a "typical class action suit" you can expect to get back about 2% of your loss, 15 years after the actual loss occurred.

Sounds like "doom and gloom" but don't look for things to change as long as buyers can get "nearly free credit" to buy something they don't need, but think they want and can drag to the credit union and dump on their way to a lawyer's office to declare bankruptcy for the 4th or 5th time.

I don't see an "easy fix" for "disposable consumer products in a limitless credit environment"....

Well said John!