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08-07-2020, 08:59 AM
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#1
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Senior Member
Join Date: Sep 2019
Location: Des Moines
Posts: 366
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Price isn’t everything
Like anything don’t get so caught up in the price of the unit. The integrity of the dealer is just as important.
Hooking up this morning I lifted the jack to hook up the sway bars. About 3/4 of the way up it came to a grinding halt. Guessing something stripped out as I couldn’t move it manually either.
Called the dealer and explained what happened. They asked if I needed help as the truck and trailer were connected, there by stuck. Was surprised to hear that they would have come out with a jack and cribbing. Luckily, since I park it at our business I was able to bring the forklift around to lift it high enough to unbolt the jack.
Drove up to the shop where they had two guys waiting for me. One bolted it on, the other did the wiring. It was done before the service writer finished the warranty paper work.
Not fuss, no muss, no worrying if they would cover it or give me a hassle about getting approval first. Just did it and got me on the road.
I suppose I could have saved thousands buying at a mega dealer out of state but these guys are one town over, but what a pain that would have been warranty wise and our weekend trip, and possibly our trip the follows two weekends getting a replacement.
So yea, check their reviews. It might be great getting that deal up front but if they don’t take care of you after they have your money is it really worth the savings?
__________________
Brant
2020 Ford F-350 CCLB, 7.3 gas
2022 Arcadia 3940LT
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08-07-2020, 09:55 AM
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#2
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Senior Member
Join Date: May 2016
Location: South Jordan, Utah
Posts: 2,228
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Now that's a PROPER service story! I'd agree with one exception, the dealer and the buyer relationship with the dealer is more important than price. Many stories about dealers who forget who you are once the deal is signed.
__________________
2017 Cougar 279RKSWE
2007.5 Dodge Ram 2500 6.7 Cummins
Retirement Training Completed
I think the little voices in my head have started a chat group.
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08-07-2020, 10:19 AM
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#3
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Senior Member
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
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You should shop the service department more so than the sales.
__________________
Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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08-07-2020, 10:23 AM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,350
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Quote:
Originally Posted by travelin texans
You should shop the service department more so than the sales.
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Ain’t that the truth!!
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-07-2020, 01:38 PM
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#5
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,757
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Every new vehicle or camper that I've purchased I've had a look at the service dept. and talked with the service manager. I've also told every salesman that they may sell me the first on but the service dept will sell me the next one.
__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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08-07-2020, 03:04 PM
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#6
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,695
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Quote:
Originally Posted by Brantlyj
Like anything don’t get so caught up in the price of the unit. The integrity of the dealer is just as important.
Hooking up this morning I lifted the jack to hook up the sway bars. About 3/4 of the way up it came to a grinding halt. Guessing something stripped out as I couldn’t move it manually either.
Called the dealer and explained what happened. They asked if I needed help as the truck and trailer were connected, there by stuck. Was surprised to hear that they would have come out with a jack and cribbing. Luckily, since I park it at our business I was able to bring the forklift around to lift it high enough to unbolt the jack.
Drove up to the shop where they had two guys waiting for me. One bolted it on, the other did the wiring. It was done before the service writer finished the warranty paper work.
Not fuss, no muss, no worrying if they would cover it or give me a hassle about getting approval first. Just did it and got me on the road.
I suppose I could have saved thousands buying at a mega dealer out of state but these guys are one town over, but what a pain that would have been warranty wise and our weekend trip, and possibly our trip the follows two weekends getting a replacement.
So yea, check their reviews. It might be great getting that deal up front but if they don’t take care of you after they have your money is it really worth the savings?
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Your experience is what so many folks buying an RV completely disregard. The bottom line, be it saving $100 or $5000 is the only driver. In the end, as we read all the time, it can come back to haunt you and causes you far more misery than saving a few dollars.
I've had similar experiences to yours. It's worth a lot particularly the way I'm "turned". As we've said on this forum many times; the dealer is key to purchasing an RV.
__________________
Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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