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06-29-2017, 09:13 AM
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#1
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Member
Join Date: Apr 2017
Location: Murphys
Posts: 60
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Repairs while under warranty.
So, as I explained in an earlier post, I'm having issues with my Dometic 2652. So, I called the dealership where I bought it, and was told since its under warranty, I can take it to any authorized Dometic/Norcold repair facility. There happens to be one very close to where I work. Since the dealership is about 70 miles away, this sounds like a good idea. The appointment is about 3 weeks out, what do I need to do before this happens to make sure there won't be any out of pocket expense, and in the event that this local dealer can't resolve the issue, I don't wind up not getting shafted on the whole deal.
I'm guessing warranty work is not real lucrative and the dealer would just as soon not deal with it.
Advice?
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06-29-2017, 09:44 AM
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#2
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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If the service center you're considering is an authorized Dometic repair facility, there should be no difference in costs there or at your dealership. The key to what you'll have to pay really depends on whether the repair is a warranty item or a non-warranty item. As an example, if the refrigerator isn't cooling and it's found to be a bad control board, then it would be covered by Dometic warranty. If, however, it's found that there's a screw driven through the control board during installation on the assembly line, don't be surprised if Dometic refuses the warranty and you have to pay for the repairs and take it up with Keystone.
So, what I'm saying is that you "ought to be OK" but nobody can guarantee what the repair facility will find and whether it's covered by warranty or is considered an "out of pocket" expense....
You might want to give the repair facility a call and discuss your concerns with them.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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06-29-2017, 09:52 AM
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#3
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Senior Member
Join Date: Jan 2014
Location: Tidewater Area Virginia
Posts: 1,271
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It would probably be a good idea to have your purchase paperwork showing when you bought it. I have been asked for this info before.
__________________
2014 Raptor RP300MP w/ Rear Patio Party Deck, Folding Side Ladder, 6 Point Level Up, Carlisle Radial Trail HDs
2004 2500HD D/A CC SB - TTT Mirrors, Prodigy BC, 18K Pullrite Superglide, NEW Fuel Injectors 11/2015 (ouch)
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06-29-2017, 12:58 PM
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#4
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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If I recall right, I got a bag of stuff that had appliance registration for warranty. Did you register your fridge? If not, see if you have that paperwork and get it registered.
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06-29-2017, 05:50 PM
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#5
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Senior Member
Join Date: Jul 2013
Location: Liberty, Texas
Posts: 5,034
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Yes if it's not registered, do that. It will also assist Dometic in sending you the extended warranty info after the first 2 years are over.
__________________
2018 Ram 3500 Laramie CC DRW LWB 4X4 Cummins Aisin 3.73
Reese Goosebox 20K
2018 Heartland Landmark 365 Oshkosh
2008 Bigfoot 25C9.4 LB Cabover
2023 CanAm Defender SXS
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06-29-2017, 09:05 PM
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#6
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Member
Join Date: Apr 2017
Location: Murphys
Posts: 60
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Although I received a folder full of warranty and info on most of the items inside the RV, I got nothing on the refrigerator. I"ll call the place of purchase and see whats up.
Thanks for the input!
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06-30-2017, 11:42 AM
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#7
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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07-01-2017, 05:01 PM
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#8
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Member
Join Date: Apr 2017
Location: Murphys
Posts: 60
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Thanks for linking that for me. I tried to register my refrigerator, but it kept telling me that my serial number did not match the model number. Awesome. So I emailed them and asked them for help.
Don't know why they needed my social security number, my drivers license, and date of birth to register a dang refrigerator though?
Not really, but a scam is always the first thing that runs through my mind, when something asking me for info, on the internet, doesn't work.
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07-01-2017, 05:11 PM
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#9
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,327
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Dometic refers have a model number, product number and a serial number.
I wouldn't trust a site that asks for more than mod/product #, serial #, and date of purchase.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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07-01-2017, 05:31 PM
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#10
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,677
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Quote:
Originally Posted by Steve079
Thanks for linking that for me. I tried to register my refrigerator, but it kept telling me that my serial number did not match the model number. Awesome. So I emailed them and asked them for help.
Don't know why they needed my social security number, my drivers license, and date of birth to register a dang refrigerator though?
Not really, but a scam is always the first thing that runs through my mind, when something asking me for info, on the internet, doesn't work.
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You might want to do a little digging into whoever that was that required all that. I've never given that kind of info to register anything. Sounds like your buying a house....or a gun!!
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07-01-2017, 06:07 PM
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#11
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,327
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Quote:
Originally Posted by sourdough
You might want to do a little digging into whoever that was that required all that. I've never given that kind of info to register anything. Sounds like your buying a house....or a gun!!
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Look at the address bar at the top of the page. I always pay attention to EVERYTHING to the right of HTTP.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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07-01-2017, 07:03 PM
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#12
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Site Team | Emeritus
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
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Does not sound right, I would be on alert for any unauthorized transactions like on your credit cards, etc. More information than I ever was asked for a product registration.
__________________
2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)
Veteran
PSU (GO LIONS)
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07-01-2017, 07:24 PM
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#13
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Member
Join Date: Apr 2017
Location: Murphys
Posts: 60
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Sorry, I was just joking around about all that info. The Dometic site just wanted a model and serial number, which I entered as shown on the label inside the refer. For what ever reason, they wanted that info entered differently. I'll get it straightened out, and get this resolved.
I apologize if my sense of humor misled any of you...
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07-01-2017, 07:35 PM
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#14
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,327
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As long as your identity hasn't been stolen, don't worry about it. I and I hope others are serious about protecting members.
Don't do that again ( I'm waving my finger at you, young man!).
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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07-01-2017, 07:51 PM
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#15
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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I would have never made a funny but misleading statement....or would I? Hmmmmmm...
Sent from my SAMSUNG-SM-N910A using Tapatalk
__________________
Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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07-14-2017, 06:34 AM
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#16
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Member
Join Date: Apr 2017
Location: Murphys
Posts: 60
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Repair followup
My appt. is next week with my local warranty repair shop. I stopped in to discuss what is and is not covered. I left thinking that i'm better off taking it the 70 miles back to where I purchased it. Here's why.
I discussed the repair that might be needed, they said Dometic would only cover 30 minutes of Tech time, and I would be financially responsible for the balance. The tech siad they had recently spent 10 hours repairing a Dometic, and got zero reimbursement. So, I left with the understanding, that, what ever the problem was, or what it took to fix it, I had to cover the cost of repairs and then it was up to me to get reimbursed by Dometic.
I'm hoping I just got the wrong idea, I can't see buying a new RV and then getting stuck with a referigerator that doesn't work when running off propane. Should I contact Dometic myself, and ask what their policy is?
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07-14-2017, 06:56 AM
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#17
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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It sounds like you found a "greedy service tech" that's out to make as much money as he can, possibly from you..... I'd first read the Dometic warranty, then compare what he said to what you read. If you find a significant difference, then you might want to contact Dometic and discuss your concerns.
I'd suggest that Dometic does not intend for purchasers to "foot the bill" for most or usually for any of the costs incurred to correct manufacturer's defects. They realize that some of their products will fail and need to be repaired. As with any manufacturer, they (not the purchaser) should bear the cost to make it right.
I'd be concerned with the serviceman who says, "Dometic will only pay us a part of the labor to fix it and you'll be responsible for the remainder of the bill." It's always been my experience with Dometic that they will pay for the repairs with no added cost to the owner of the product. Of course, if you make it harder for the serviceman by having the refrigerator full of food that they need to move, store in an ice chest during repairs (or some other foolish act) then that realistically "should cost you, not Dometic"...
If I were you, I'd make sure there's an understanding of who pays what BEFORE you authorize that serviceman to start work on your refrigerator. You might be OK, but you might find that he uses a "loophole" to charge you as well as Dometic. You should not have a charge to repair a broken refrigerator during the warranty period if the warranty document states that it is a covered repair.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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07-14-2017, 08:17 AM
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#18
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,677
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Quote:
Originally Posted by Steve079
My appt. is next week with my local warranty repair shop. I stopped in to discuss what is and is not covered. I left thinking that i'm better off taking it the 70 miles back to where I purchased it. Here's why.
I discussed the repair that might be needed, they said Dometic would only cover 30 minutes of Tech time, and I would be financially responsible for the balance. The tech siad they had recently spent 10 hours repairing a Dometic, and got zero reimbursement. So, I left with the understanding, that, what ever the problem was, or what it took to fix it, I had to cover the cost of repairs and then it was up to me to get reimbursed by Dometic.
I'm hoping I just got the wrong idea, I can't see buying a new RV and then getting stuck with a referigerator that doesn't work when running off propane. Should I contact Dometic myself, and ask what their policy is?
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I don't know what the tech is telling you but I've not had anyone ever tell me that I need to be prepared to pay additional on warranty work unless I ask them to do something beyond the scope of the actual repair. If it were me I would be looking at taking it back to the dealership where I bought it. JMO
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