You should have the arms fully extended and the knobs loose as you close the awning. Once closed I advise people to just "snug" the knobs so they can't back out and take a different off ramp. Seen it a few times.
As far as the strut: even when the awning is fully extended the strut isn't. I've replaced a couple and I can say it ain't easy!
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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