My husband and I are pipeliners and live 365 days a year in our RV. In February 2013 we traded at 28 ft camper in for a 40ft 2013 Alpine RV in Cheyenne Wyoming at Adventure Rv. Went to Oklahoma to a job so we thought when we got there the job position was filled so we stayed there for a few weeks visiting family. While we were there and in the RV for a while we started noticing things that was not right with the RV. The panel for the holding tanks were hooked up wrong, the black water was one of the gray water tanks, one of the gray water tanks was hooked up to the fresh water gauge. So we didn't know if we had water or waste to drink so we just bought bottled water LOL.
The kitchen sink faucet quit working and it was hot out so we knew it wasn't froze. If we didn't run the fireplace in cool nights there was no heat in the living room because the heat would not blow out of the vents. The wood looking trim by the sealing was falling off. When we was trying to close the drains the waste water valve would not close. The front hydraulic jack when they had pressure on them would pop so loud it sounded like the front was going to fall out from under us when we were sleeping. I was vacuuming the bedroom area and the carpet has a split in it by the heat vent all the way to the door. That is when we decided to go home to Burns Wyoming and call the RV sales place and get it fixed. Three weeks is all that we had it until we needed to take it in to get it fixed. When we took it in they were givin a list of thing that we found wrong and that needed to be fixed. Adventure RV in Cheyenne Wyoming said that it would only take no more then two weeks. So in the mean time we rented a really small pull camper from them so that we had a place to live until it was fixed. After the first two weeks went by we called them to see what was going on and they said they were still working on the holding tanks, that they had to drop them and fix what was wrong with the waste water valve. When that week was over we called them and they said they were still working on some of the other things on our list of things and that it should be done by the end of the month which a month so far is how long that they have had it. By the end of the month we went in and ask why it was taking so long and they said that they were waiting for the Keystone Manufacturer to call them back to see if some of the stuff would be coved under warranty and then they could go ahead and fix the rest of the things on our list. Finally one month and one week and we get a call that it was done. We go into get it and the front jacks that we told them was not holding pressure exploded they didn't even fix them so now they had to. LOL
That took three more weeks they were having to work on other campers so ours was set outside with no heat and in March and April it is still cold here. A plastic piece behind the toilet froze and broke and they were not going to fix it until I flipped my top
and told them if they were not so lazy and turned on the heat it would not have happened in the first place. will everything was supposedly fixed so we took it home. After we left to go to a new job we noticed that the water gauge in the camper still was not working and we still had no heat in the front room. The sink now freezes because there is no heat. The coat closed gets so hot that if you touched the zipper it burnt you. The canned food in the pantry area got so hot they exploded. The washer hose that is inside of the black tank would leak into the kitchen out for under the steps. Now a year later we are here in Anthony Kansas and the blank plastic that covers the holding tanks came undone and water started to pour out. Yesterday June 4, 2014 I spent all morning trying to find someone that could come and tell me where the water was coming from and everyone was to busy. In the mean time I was taking a shower and looked down on one of the corners of the shower and the base has a long crack just before the glass door. So I got so tired of trying to get Keystone to help up since we have had trouble with this RV since day one they would even return our called or email but one saying that our warranty has expired. Go figure. If I had it to do it all over again I would have never bought this RV because of the problems that we have had with it and also after reading some of the things that I read after we already bought the RV, and I would have went out of town to buy my RV because of the service that we got (didn't get) to get our RV fixed. So that we could get something done with the black plastic and water leak and we were rained out, we came home finish pulling the black plastic off and the water leak was coming from the gray tank where it looked like someone to a knife to it, so we had to find something to fix the crack there and in the shower. Because the insulation was wet and we didn't want mold we bought new insulation, some steel and put the black plastic back up under the RV. While we was doing that we had to get a new check value for the black tank washer which was cracked and when we were there we put the heater tubes back on the furnace that lead to the frontroom and the bathroom. Now all we have to do is wait for winter to see if that fixed our pantry and coat closet problem. All I have to say is DON'T BUY A KEYSTONE ALPINE.
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