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Old 05-05-2021, 01:00 PM   #1
eggs1959
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Join Date: Nov 2019
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Fuzion 369 floor

So our hidden pantry roller ripped the linoleum floor covering. Called Keystone who said dealer needed to look at it before they would say if they would warranty it. It is out of 1 year warranty so of course they denied it. Dealer said it was caused by finishing nails until I said that’s funny because all the forums say it is caused by crappy hard roller. They are now going to look at it again and resubmit. I am sure it will be denied again and I will end up fixing it. How many people have had ripped floors due to poor design. If there have been enough instances it may warrant a recall due to it causing a tripping hazard.

If repaired has anyone had luck patching torn area or change whole floor.

TIA for feedback
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Old 05-05-2021, 04:03 PM   #2
JRTJH
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Quote:
Originally Posted by eggs1959 View Post
... How many people have had ripped floors due to poor design. If there have been enough instances it may warrant a recall due to it causing a tripping hazard.

If repaired has anyone had luck patching torn area or change whole floor.

TIA for feedback
Recalls are "mandatory DOT safety issues". They revolve around "safety of others while on the public highway" not "home related recalls caused by issues "off the road and not related to transportation or the public safety"... So, a recall is very likely "completely off the table"....

As for patching torn vinyl, any vinyl installation business would likely be able to repair it so the tear is no longer visible. If you can't find a repairman, talk to the nearest Lowe's or Home Depot. They usually have contractors who are on retainer to install and service carpet and vinyl for their customers.
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