Extended warranty yes / no ?

[dirt33]

Thank you bsmith. I will begin the process soon. I do have a very small portable DVD player in there that can be used in the meantime, which is good but also probably bad as it "lessens" the urgency with which to get this issue resolved from my end. I do have a dealer here locally in my fairly small town, I have not yet taken any service to them but I know that relationship will certainly "begin" at some point. I guess this scenario you described would be a good way to get a feel for how it would be working with them.

[Festus2]

Originally Posted by dirt33

Am I crazy to think (hope) that I could simply have a new Jensen unit sent to me to install myself under the warranty plan? Or, will they most likely insist that it goes to a dealer?

It is highly unlikely that you would be sent a new unit to install yourself based solely on your word that it is not working. In almost all cases, you would be required to take it to an approved licensed/authorized repair facility to first determine if the "damage" is in fact covered by the warranty and then obtain approval from the warranty folks to proceed with a replacement or repair of the stereo/DVD. If replacement is approved, any installation would be done by the repair facility unless you were given approval to DIY.

[dirt33]

Thank you Festus2. I figured that would be the case. I don't have any experience with warranties, so I just wanted to get an idea of how the process would go.