I can't imagine Camping World or any other dealer for that matter, that would "steal mattresses" from a trailer and replace them with cheap ones. That said, if you're still in warranty, or just out of warranty, you might want to contact CW and let them know what you found. While they "might be normal" if they're deteriorating, it may be a bad batch of foam. Never hurts to see what the dealer will say.
That said, I'd suspect that over half the members here have replaced their mattress, whether it's a foam slab or a "high end coil" mattress. Keystone is not known for providing the most comfortable mattresses in any line of trailer.
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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