Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone Tech Forums > Repairs & Maintenance
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 08-21-2020, 03:30 AM   #1
mmb
Junior Member
 
Join Date: Oct 2019
Location: Lexington
Posts: 12
Question Solera awning not extending

Good morning .... I have a little problem. My two power awnings, Solera, will not extend. I have checked the fuses and they are intact. I have listened to hear if there is any connecting sound when I press the switch to extend either awning and there is silence. I have tried, once, to extend them manually and nothing budged.
There are exactly two service companies in this area, one is backlogged until November the other has a less then stellar service system. I have attempted calling an independent repair person who has not returned my call yet.
The camper is a 2020 Keystone Outback 328RL (bumper pull ) still under warranty. I am concerned that using an independent will void my warranty.
Has anyone in the forum had a similar issue with their awnings and what did you do to get them working again.
Awnings are not a life or death issue but they sure are nice to have.
mmb is offline   Reply With Quote
Old 08-21-2020, 04:01 AM   #2
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
You can contact Keystone and ask about an independent repair person. If the awning switches are on the monitor panel, there is often times an in-line fuse and you have to remove the panel to access them.
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 08-21-2020, 04:49 AM   #3
mmb
Junior Member
 
Join Date: Oct 2019
Location: Lexington
Posts: 12
Quote:
Originally Posted by chuckster57 View Post
You can contact Keystone and ask about an independent repair person. If the awning switches are on the monitor panel, there is often times an in-line fuse and you have to remove the panel to access them.
yes I have pulled off the face cover and checked the instrument panels' fuse. It is intact.
mmb is offline   Reply With Quote
Old 08-21-2020, 05:05 AM   #4
Javi
Senior Member
 
Join Date: Aug 2012
Location: Waco, Tx
Posts: 5,456
https://lci-support-doc.s3.amazonaws...cd_0001368.pdf

On my 2020 Avalanche both awnings are on a 15 amp circuit breaker and often when I run the in or out in quick succession the circuit will have to reset at least once..

I haven't looked for it yet.. but I suspect it is located very close to the battery..

It is entirely possible that your has passed from this life..
__________________
2015 Ford F350 DRW 6.7 Diesel XL
2020 Avalanche 313 RS
Javi is offline   Reply With Quote
Old 08-21-2020, 05:14 AM   #5
ChuckS
Senior Member
 
ChuckS's Avatar
 
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 2,977
there is also a disconnect junction and you can take that appart and apply 12 volts dc using two jumper wires directly to the motor to see and verify if its an issue with motor... if motor works and awning extends, reverse polarity of jumper wires to retract then you know motor is good and issue is downstream
__________________


2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
ChuckS is offline   Reply With Quote
Old 08-21-2020, 09:02 AM   #6
mmb
Junior Member
 
Join Date: Oct 2019
Location: Lexington
Posts: 12
Quote:
Originally Posted by ChuckS View Post
there is also a disconnect junction and you can take that appart and apply 12 volts dc using two jumper wires directly to the motor to see and verify if its an issue with motor... if motor works and awning extends, reverse polarity of jumper wires to retract then you know motor is good and issue is downstream
I am able to extend the awnings manually w 7/16 driver so my guess is that the motor still functions just not getting power.
mmb is offline   Reply With Quote
Old 08-21-2020, 09:04 AM   #7
mmb
Junior Member
 
Join Date: Oct 2019
Location: Lexington
Posts: 12
Quote:
Originally Posted by mmb View Post
I am able to extend the awnings manually w 7/16 driver so my guess is that the motor still functions just not getting power.
Did find a pinched wire at the front top rail of the driver awning, looks like it may be the problem..bad design on the part of Keystone.
mmb is offline   Reply With Quote
Old 08-21-2020, 10:15 AM   #8
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
Quote:
Originally Posted by mmb View Post
I am able to extend the awnings manually w 7/16 driver so my guess is that the motor still functions just not getting power.
Using the override just means the motor isn’t frozen and the gears turn. Only way to test motor for electric function is to apply 12VDC directly to the motor as stated above.

Did you use an ohm meter on the fuses or just look at them?
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 08-21-2020, 11:29 AM   #9
mmb
Junior Member
 
Join Date: Oct 2019
Location: Lexington
Posts: 12
Just looked at the fuses but I can change them out to see if that is the problem.
mmb is offline   Reply With Quote
Old 08-21-2020, 11:30 AM   #10
mmb
Junior Member
 
Join Date: Oct 2019
Location: Lexington
Posts: 12
Quote:
Originally Posted by chuckster57 View Post
Using the override just means the motor isn’t frozen and the gears turn. Only way to test motor for electric function is to apply 12VDC directly to the motor as stated above.

Did you use an ohm meter on the fuses or just look at them?
just pulled them out and looked
mmb is offline   Reply With Quote
Old 08-21-2020, 11:43 AM   #11
Javi
Senior Member
 
Join Date: Aug 2012
Location: Waco, Tx
Posts: 5,456
Quote:
Originally Posted by mmb View Post
just pulled them out and looked
I'd use an ohm meter on the fuse and a volt meter to make sure I had 12v at the fuse. you just never know.
__________________
2015 Ford F350 DRW 6.7 Diesel XL
2020 Avalanche 313 RS
Javi is offline   Reply With Quote
Reply

Tags
awning

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 12:36 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.