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Same problem! Never had a problem with the last trailer with the same exact awning. After putting up with it for a few days on the first trip and wondering why the door rubbed when the awning was full extended, I got the manual out and discovered 3 different part numbers for the hardware. Factory installed the hardware for a 5th wheel on my travel trailer. What they should’ve installed was the reduced pitch model. Goes to the dealer this Friday to get changed.
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 '15 F150 Ecoboost Maxtow Scab '19 Keystone Laredo 225MK
Days camped 2019-36, 2018-24, 2017-46, 2016 -56, 2015-33,
2014-47,
Years camping....54
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