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On my Hideout all I do is turn it to the left (clockwise). Its hard to turn and I think it's made that way for traveling purposes. I don't push on the TV, I use the mirror behind it. I hope this helps.
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 TT 2014 Keystone Hideout 28BHSWE
Tow Vehicle 2012 Ford F150 Ecoboost, factory brake controller, Dual friction sway/Pro series WD hitch
Retire So Cal Copper.
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