Quote:
Originally Posted by Scttw
I might be mistaken, but I think all warranty claims do get processed through a dealer. Not sure why you contacted Keystone directly. In all honesty, my experience is that the dealers are far more knowledgeable.
But please do post how you fixed it! Thx.
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Dealers are far more knowledgeable? I think not.
I have found many on this forum to be quite superior over the “technicians” at the dealer.
Secondly, many times the dealer will not attempt to help one find a solution over the phone as they have no way to charge the customer so the recourse is to the manufacturer, if they respond.
I no longer own a Keystone product but I have had a less than satisfying experience with their “customer assistance” program.
With the RV I now own I have found the need to contact the manufacturer with excellent results. Timely responses.