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I might be mistaken, but I think all warranty claims do get processed through a dealer. Not sure why you contacted Keystone directly. In all honesty, my experience is that the dealers are far more knowledgeable.
But please do post how you fixed it! Thx.
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2014 Alpine 3620FL
parked full time
12 x 23 - 4 season room 10 ft ceiling
80 x 175 lot
Pics of our Setup
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