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Sorry for your troubles. I would call Keystone customer service and ask them to recommend a different dealer in your area. It will probably help to remain calm (as hard as that may be).
It sounds as if your dealer is not responding as they should to represent your issues and get the approvals from Keystone to diagnose and fix it.
Keystone really can't do anything without a authorized dealer going to bat for you.
Good luck. Steve
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