Right now it sounds like you are in the "passenger" seat being an observer. Don't. You need to be the "driver", or at least the "copilot".
On our trailer I had 2 claims denied - obvious warranty issues. I provided details, pics and a written summary of what happened to a service writer. What they submitted to Keystone wasn't anything like what had been presented to them. I obtained the report they submitted and Keystone told me what had been given to them. I got the GM/SM of the dealership to intervene and handle the situation.....they were both approved and resolved.
In this case it sounds like you need to know a lot more other than it was denied. What exactly was the leak? Why were they pressure tested? How were they pressure tested? Was that at Keystone's direction? The questions that you need to ask are long. If you haven't involved the senior managers/owners of the dealership, you need to.
When an issue is one of neglect, out of warranty, a maintenance item; I understand a rejection. When something is obviously a warranty issue it needs to be covered - and all of mine were (many), but some took a great deal of effort to get done and I generally found it was a failure at the dealership level that caused that - running every problem thru the SM resolved that. Good luck to you.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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