Quote:
Originally Posted by Ken / Claudia
Customer service is all about the dealer. Maybe review dealers as much as trailer brands and find one with great reviews regarding service and warranty work. I kind of get a kick out of the number of people who go right to Keystone leaving the dealer and their service dept. out. They always say I talked to someone who knew nothing about my unit. Of course they do not, they work in a office not on the line or in a service dept, maybe never even been in a trailer.
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Agreed, a great service dept will carry you pretty far. What i find is that when the repair requires some lengthy work or big expensive ticket items the dealerships\repair dept hands are tied.