[JRTJH]

Call and ask to speak to a manager. Don't take no for an answer. If the receptionist transfers you to a voice mail, call back, keep calling until you speak to a human. Inform the receptionist that you are calling in reference to a fire hazard and you need help, not shuffling from one voice mail to another. Do the same with Keystone Customer Service. Continue calling until you're able to speak to a human who has the authority to do something or make decisions and can help you.