Those of you who know me know I am fairly excited about our first trip in the new TT this Thursday. Today I went out to stow some gear and as I was putting out the kitchen slide (one of two) the cables came loose and the motor popped out of it's mooring. That was this AM. Thank goodness I was not on the road as I had all my tools available. The motor is held fast by a bracket that is attached to the TT by 5 1/4 inch screws 1 inch long. Two of them had stripped loose causing the motor to tilt at a peculiar angle thus causing the lower left cable adjuster to come undone and let loose of the lower cable! I haven't even gone camping yet! I have only towed it 65 miles! It took me all day to fix this as Keystone does not make the fascia easy to remove and thus impossible to put back the way they did. (My way is better and will allow me access again with only modest inconvenience if I need to). Truly unbelievable.
I know, I know, it would have been covered under warranty,
BUT warranty service is 65 miles away and they would keep it for months.
You know it is nice there is a warranty however I would much rather have them build it right from the first try rather than go back in to fix what was an
obvious fault the first time.
I am so disappointed.
Doesn't anybody take pride in their work anymore?
Thanks to my DW who helped me today. Not much she could do but hand me the tools as I needed them and hold things in place while I fastened them but without her I would still be out there working.
I inspected the motor mount on the other slide and it appears to be OK.. but time will tell.
Gosh, the pride of a new TT ownership........It's hard to BEAT OR COMPARE TO ANYTHING ELSE.
If anyone else is having problems with their slide I am competent now in Keystone cable slides, repair and adjustment.
Thanks for letting me vent guys & gals.
Oak