[markcee]

Yeah, you are both right. Thinking back to my Akron CW experience I tend to think of the positive outcome (they expedited delivery and install of the new axles and got me back on the road only a day behind) but 'forgot' waiting for 4 hours on the side of the interstate, and leaving 3 messages just to get a return call from an advisor so that I could plead to get on the schedule to get looked at the next day. I'll shake some trees on Monday morning and see what happens. Thanks guys.