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Don't take a dealer's word for anything - you have to know and check those things. I would check the battery the very first thing. I suspect it may be your culprit despite the claim "it was new when you bought it". Check water levels and pull it out of the box to make sure it hasn't "bulged".
It's been in storage. Did it ever work? Did you ever check things out our?? Obviously you have a DC problem but without knowing what you have/haven't done it's pretty hard to assess what the situation is. More info?
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