Quote:
Originally Posted by dcg9381
I understand this, but at my dealer the sales organization and the service organization operate pretty independently... IE - asking to get my rig "first in line" actually meant less money for the service GM and needed a nudge from sales. Agree that the best option would be to ask for the favor from whomever is over both organizations, assuming that person is around.
This sort of thing sucks.. Gives dealers and Keystone a bad name. And seems to happen frequently.
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I guess it all goes back to the dealer in some way. I've been in dealerships where it seemed sales and service were in 2 separate, distinct silos that couldn't/wouldn't communicate and others where the service manager and sales manager were like little twins bouncing back and forth working with each other. Guess it depends on how the GM/owner wants the place to operate and with what priorities.