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It's normal (in my experience) - any warranty repair, expect 30-45 days of the unit sitting there just to go through the inspection, approval, and process. Some of this is on Keystone. Some of it is on the dealer - as they could handle this as a "courtesy" deal - as others have indicated, a new unit should NEVER have been delivered this way. The could "sponsor" the repair, get you out the door, and then deal with Keystone for reimbursement.
Reality is that your dealer gets paid less for warranty repairs than other repairs and may not get paid at all if Keystone disagrees with the warranty assessment. The dealer is stuck in the "middle"... But in your case (1 week old camper) - IMHO, they should do better.
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