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hard to read when one paragraph but you didn't say what year your rig was.
Under warranty, if correct, you could have taken your rig to a keystone dealer and had them resolve the issue with keystone. and, the radio/dvd is under a manufacturer warranty too. And, for what it is worth, the darn things are usually cheap pieces.
as for your window, if the keystone rep (document name/date of time with him) had stated it was going on with others, i would have again taken it to dealer to get it documented. and pursue the replacement cost. regardless, i assume your insurance would have covered the window...if you had a low deduction.
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