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Pennsylvaniasprinter · 09-17-2010, 08:53 PM

We also live in PA. We looked long and hard at all campers, went to many shows, and were considering a travel trailer from either KZ and Keystone. Because of the features and layout, we went with the Keystone. We purchased our new travel trailer in April and it has been used more by the people trying to fix it than we have used it. It has been in for repairs all summer long which took many days to repair. We would get the camper home, and it would break again. As a matter of fact, it is in for repairs as I speak. The first 3 weeks of ownership were fine.....then the slideout broke consistently all summer long. As a matter of fact, it blew 3 slideout motors, a computer board, and now the whole underbelly needs replaced i.e. slideout rails, slides, motor mount brackets, etc. Keystone RV company told us every time "we believe this is a fixable issue", just bring it to the dealership and have them repair it. We had to cancel the camping vacation we had planned, canceled numerous weekend trips, run the camper back and forth for repairs (which always had to stay a few days at the dealerships). I guess the more money you pay for something, the less of a chance you have for getting a product that works properly. We looked at other campers before we got this, and to be honest with you, I still do love the layout and features, however, I am thoroughly disqusted with the fact that when they deliver a defective product their only answer is "Keystone feels the trailer is repairable, take it back to the dealership". We have had nothing but stress since April with dealings with this trailer. All I wanted was to be able to enjoy my travel trailer with my family.....that hasn't happened yet this year. Wait, I'm wrong, one weekend it worked, it wasn't until we brought it home from the weekend and tried to unpack that the slideout stopped working. You may decide on a Keystone and it may give you no problems whatsoever, however, I'm just telling you what happened to us. Goodluck with your decision!

09-17-2010, 08:53 PM	#2
Pennsylvaniasprinter Member Join Date: Sep 2010 Location: PA Posts: 30	We also live in PA. We looked long and hard at all campers, went to many shows, and were considering a travel trailer from either KZ and Keystone. Because of the features and layout, we went with the Keystone. We purchased our new travel trailer in April and it has been used more by the people trying to fix it than we have used it. It has been in for repairs all summer long which took many days to repair. We would get the camper home, and it would break again. As a matter of fact, it is in for repairs as I speak. The first 3 weeks of ownership were fine.....then the slideout broke consistently all summer long. As a matter of fact, it blew 3 slideout motors, a computer board, and now the whole underbelly needs replaced i.e. slideout rails, slides, motor mount brackets, etc. Keystone RV company told us every time "we believe this is a fixable issue", just bring it to the dealership and have them repair it. We had to cancel the camping vacation we had planned, canceled numerous weekend trips, run the camper back and forth for repairs (which always had to stay a few days at the dealerships). I guess the more money you pay for something, the less of a chance you have for getting a product that works properly. We looked at other campers before we got this, and to be honest with you, I still do love the layout and features, however, I am thoroughly disqusted with the fact that when they deliver a defective product their only answer is "Keystone feels the trailer is repairable, take it back to the dealership". We have had nothing but stress since April with dealings with this trailer. All I wanted was to be able to enjoy my travel trailer with my family.....that hasn't happened yet this year. Wait, I'm wrong, one weekend it worked, it wasn't until we brought it home from the weekend and tried to unpack that the slideout stopped working. You may decide on a Keystone and it may give you no problems whatsoever, however, I'm just telling you what happened to us. Goodluck with your decision!