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DaveK,
I've heard a lot of good things about SDTruckSprings. I'm sorry to hear that you've had a bad consumer experience, especially after serving your country and your health problems.
You're clearly dealing with someone in a customer service role who doesn't understand your expectations and probably shouldn't be in a customer service roll.
Take heart in this:
My guess is that you paid with a credit card. You've done the company a service by informing them about the condition of what you received, which is something that you didn't have to do. Paying with a credit card puts you in a substantial position of recourse as a consumer and if you're fed up with poor customer service then you can be done. Simply charge it back as "didn't get what you paid for" - provide your documentation and the vendor can decide how they want to proceed.
Please, don't get upset about it. Just exercise your rights as a consumer and don't let these guys provide you a second of additional stress.
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