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dblcan10 · 11-10-2019, 04:23 PM

I posted this under "Repairs and Maintenance" on 09-17-2019

"Floor Becoming soft near entry"

My 2018 Bullet 269rls develop 3 roof leaks and the dealer came out and "Repaired "them". Since the wallpaper wrinkled in the bedroom an rear living area, they asked me to get the unit in for warranty work NLT 13 Sep. When I showed the assistant Service Manager the soft spot near my rear door, he told me the floor was rotting out. A half hour in the camper with him discovered another spot in the kitchen, one at the front door, the whole front compartment floor, delaminating of the front fiberglass cap and roof staples working their way out. All this on a camper that was used 3 times, picked it up in May. The A/M told that this job is beyond their capability and would start negotiating with Keystone. I told hem that somebody is going to make this right and it's not coming out of my pocket. Wish me luck

danf....Thank you for the 411.

This is my update.

After taking my Bullet back to the dealer, shortly after my post, they inspected it and said that they wold notify Keystone. After a couple of weeks of silence, I called Keystone myself. They told me that had received info from the dealer and also apologized for the delay of info due to being a few weeks behind in processing claims. I received my first call on 10/08/19 requesting my permission for my Bullet to go back to Indiana. I received a second call for confirmation that my camper would around 11/04/19 plus an email with said confirmation. I was up in Maine hunting last week and got home today and found this thread. I'm going to call the dealer to verify the camper was picked up and then a call out to Keystone to verify it's in their hands.

So 08QUADRAM (Mike), give Keystone a call and if you have to be a Pain in the ***. Hold your ground with your dealer.

I'll update ASAP

Steve

11-10-2019, 04:23 PM	#15
dblcan10 Junior Member Join Date: Sep 2019 Location: WARREN Posts: 3	I posted this under "Repairs and Maintenance" on 09-17-2019 "Floor Becoming soft near entry" My 2018 Bullet 269rls develop 3 roof leaks and the dealer came out and "Repaired "them". Since the wallpaper wrinkled in the bedroom an rear living area, they asked me to get the unit in for warranty work NLT 13 Sep. When I showed the assistant Service Manager the soft spot near my rear door, he told me the floor was rotting out. A half hour in the camper with him discovered another spot in the kitchen, one at the front door, the whole front compartment floor, delaminating of the front fiberglass cap and roof staples working their way out. All this on a camper that was used 3 times, picked it up in May. The A/M told that this job is beyond their capability and would start negotiating with Keystone. I told hem that somebody is going to make this right and it's not coming out of my pocket. Wish me luck danf....Thank you for the 411. This is my update. After taking my Bullet back to the dealer, shortly after my post, they inspected it and said that they wold notify Keystone. After a couple of weeks of silence, I called Keystone myself. They told me that had received info from the dealer and also apologized for the delay of info due to being a few weeks behind in processing claims. I received my first call on 10/08/19 requesting my permission for my Bullet to go back to Indiana. I received a second call for confirmation that my camper would around 11/04/19 plus an email with said confirmation. I was up in Maine hunting last week and got home today and found this thread. I'm going to call the dealer to verify the camper was picked up and then a call out to Keystone to verify it's in their hands. So 08QUADRAM (Mike), give Keystone a call and if you have to be a Pain in the ***. Hold your ground with your dealer. I'll update ASAP Steve