Quote:
Originally Posted by BauerAP
I’ll probably be banned for this post but what’s wrong with this forum? Someone comes here for help and is immediately chastised and ridiculed. I dropped my keystone off last week for warranty repairs. If they don’t want us to use it then why have a warranty. I understand these units are made by humans and humans will be human. Things happen.
What would you do if McDonalds gave you a chicken sandwich instead of a Big Mac? Or you asked for no onions and guess what? There they are. You would send it back for it to be made right. Why is there an issue with someone doing the same with a $30-100k purchase? While my Sprinter is under warranty it will go to the dealer. When it expires will I pay someone $100/hr for something I can do? Absolutely not.
Why can’t this forum just answer an OPs question? It seems like there are two answers here. Get a 1 ton dually or get an EMS.
What is the best ladder for a bunk house? Answer: I need your weights to make sure you have enough truck to tow your 10k bunkhouse model.
Is this just my view or is there anyone else that seems to have the same opinion? I still check in from time to time but not a couple times a day like I did before.
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As with any written document, or transcript, you can't read "sections" or "selections" and have them taken out of context. I do think the industry needs a "correction" concerning warranty repairs/issues. How do we arrive at that "correction"? Well that's the million dollar question, at leas in my mind.
Would I accept an incorrect sandwich? Well that depends. How much is my time worth? How long can I go without the sandwich is remade? Last time I checked no RV dealer has a pit crew waiting for the arrival of someone with a warranty claim. The dealer also, unlike the fast food restaurant, does not have the authority to correct the issue. The RV dealer must get Keystone's approval first. So to use your example, if I got the wrong sandwich and had to wait for the manager to contact McDonald's corporate to issue a corrected sandwich, then wait for McDonald's corporate to send the ingredients to make a corrected sandwich then yes, I guess I'd accept the sandwich and eat it.
But this is what I DON'T understand. If McDonald's treated me that way I certianly would not return the next time I'm hungry.