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Welcome - hope you choose a Cougar
We originally went looking for a Cougar and found that for the dollars spent, they were a good buy.
Cable slides on our Montana HC are working well. I have had to adjust two of the four but that is pretty easy if you have any mechanical inclination, the BAL manual and three wrenches.
Dealer service is a crapshoot regardless with smaller usually beter then the massive dealers. Camping World is often but not always at the bottom of the pile.
As far as holding up - there are a lot of these Cougars on the road. I have yet to talk t anyone that isn't happy with his. I am not overjoyed with an ultra light as there are lesser materials used, but again, these seem to be doing well.
As far as Thor owning Keystone - they aren't any worse or better then Forest River. They let the individual company's mostly do their 'thing' and worry about the bottom line. You choose what you like and need in an RV then dicker for your best price - and how we ended up with what we have instead of a Cougar 327RES
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