Quote:
Originally Posted by diugo
I'd love to hear from someone who got relief from Towmax's warranty. First, the tire has to be in inspectable shape. If it's destroyed, they (like all tire manufacturers) will simply say it was underinflated and deny the claim. Then there are Towmax's arcane documentation requirements. Finally, you have to find an actual Towmax dealer and take the tire there. All this---just for another Towmax!
|
I just went through this with them last month. All it took was a quick email and then a 5 min. phone conversation with Olga who was very polite and professional. She found a local independent tire place within 3 miles for me to swing by for a quick inspection. She called within 48 hrs. with a prorated amount and I had a check in my hand 10 days later. I was free to buy whatever tire I wanted from anywhere.
Pretty easy really.
