[Phil Saran]

I've been in your place. I live in Denver Colorado and we were traveling
to Michigan for a 4 week trip (June 2019) the first night in Nebraska
we could not get the water heater to work. Luckily the CG had nice
bathroom/showers. In the morning I started calling dealers to the east
of us since that was the direction we were heading. Called two CW and
one other non CW. All too busy to even have me stop by for a look.

I called Keystone Customer Retention (800#) and talked with them
they said call a mobile mechanic and save parts and receipt for work.

I called and found a mechanic 30 miles east of me and made a appointment
to stop at his shop in the morning (saving me a $80 service call).

He tested and found the circuit board to be bad and the electric probe
to also be bad. $200 parts/labor and we had a water heater that worked
and went on our trip.

When I got home I called Keystone and they said to mail them the items
and the recipe.

A couple of weeks later I got a email stating they would pay for the circuit
board and it's labor, but the electric probe was considered a consumable
item. I accepted my money and moved on.

On the way up into the Upper Pennsville (sp?) in Mich. I lost my left rear
brake on the 5th wheel. I knew we were headed to Zeeland MI so I called
and made a appointment at a Keystone dealer, took it in and the tech
started to check it over and I said look at the left rear because it was
the hottest one. The tech pulled the tire and then started on the brake
drum and all the guts fell on the ground. He said that's new I never had
one come apart. They got a new brake assembly and installed it and
checked the other brakes and had us out the door in a couple of hours.