[NH_Bulldog]

Sorry to hear of your experience! Certainly frustrating, but ours was pretty easy.. I read about the recall, and bought a replacement regulator off Ebay complete with new pigtails for $74.99 before actually getting my notice in the mail.

I changed it over myself. Sent a bill to Keystone with photos of the old regulator, paid invoice for the new regulator, picture of the new regulator installed, a bill for my labor and a copy of my W9. They approved my reimbursement at $199.99 and I received my check 10 days or so later.

All together a very simple and easy process and the reps at Keystone were a pleasure to work with. I initially contacted them 11/18/21, was all approved by 11/29 and had my check before 12/10.

Maybe they are flooded with requests now, but my experience was a good one.