Quote:
Originally Posted by JRTJH
Call and ask to speak to a manager. Don't take no for an answer. If the receptionist transfers you to a voice mail, call back, keep calling until you speak to a human. Inform the receptionist that you are calling in reference to a fire hazard and you need help, not shuffling from one voice mail to another. Do the same with Keystone Customer Service. Continue calling until you're able to speak to a human who has the authority to do something or make decisions and can help you.
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John is right. You HAVE to do this. The game between the dealership and Keystone is rather intricate and time consuming. It can literally make you give up....DON'T. You have to push. You have to be aggressive. You can't take no for an answer; you can't let them transfer you to voice mail; call back. When you have them on the line MAKE them give you a direct answer or transfer you to someone who can. I know it is difficult but you have to be as a$$ at times to get what you need.