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If you turn on the fireplace and then press and hold the power button for up to 10 sec it should say (on mine) c2 in the display. Now you can set your universal remote to work with the fireplace. You have to read up on the universal remote your using to see how to set it up for recieving the signal from the fire place. This is how the one in our camper is and the one in our house also. Gonna take some figuring out but it should work. Im thinking thats why some peoples remotes work the fp and some dont the remote just needs to be taught.
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