Quote:
Originally Posted by Brantlyj
You would think that the manufacturers would want to have a little better quality. Considering every single unit will need to have something done warranty wise wouldn’t it be cheaper in the long run to have it done right the first time instead of paying dealers?
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I personally don't think the manufacturers (or customers) are wanting better quality. Here's why;
I think at one point they may have had a QC dept. or person but as time went on, the push for more units daily kept growing and the clamoring customer base kept growing, they put less and less emphasis on QC. As time progressed they kept pushing quantity as quality kept falling further into the rear view mirror. The more they made, the less quality they provided, the more units the customers bought. I do think they monitored for any drop in sales due to less and less quality but it didn't happen. Customers anymore want something that can be pulled by a Prius, as large as an apt. and costs no more than a can of beans (metaphorically).
With all that going on the dealer IS the QC for the manufacturer. Do they want to do it? Who knows and it varies. If they don't do a PDI then the customers just get what came out; good or bad. If they are a quality dealer they may find tons or nothing. The problem for them is that the manufacturer zipped the RV through the assembly line not caring what went on and expecting the dealer to "fix" it, but, NOW the manufacturer wants to pay reduced rates for repairing a "new" trailer. In their minds they think they just shipped out a perfect product and now "someone" is questioning it (that could be you) and you need to provide a book to prove that the unit they shoved out the door, with zero oversight, no QC....nothing, wasn't perfect; when most are far from it. And here we are. But, outside, in the parking lot, the crowds get ever larger, the clamoring gets ever louder and the units roll out of the dealership faster and faster. Do we think that scenario is going to make them want to change their business model? Nah.