Quote:
Originally Posted by sourdough
When I was trying to find a solution for my slide problems I contacted Keystone directly and asked if I could bring my trailer to the factory for factory repairs. I would bring it to them from TX, leave it with them for however long, pay them the going hourly rate and take it back.....all on my dime. Keystone told me that they do not deal with individuals directly and would not let me take it to the factory. They did say that if the DEALER thought it needed to be done at the factory and referred it to them then they would consider taking it in.
If taking it to the factory seems to be an option you should probably mention that to the dealer so that he will know that is another "tool" in the tool kit to get the job done like you want.
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Like I said before, this specific unit is a lemon. I don't want this unit anymore. It came from the factory missing a plumbing cap, but somehow the screws that holds the missing plumbing cap was installed. Keystone jacked this one up completely. They need to replace the unit with a new one to rectify this situation. There has just been too much wrong with it for being a 2017, and only 3 months into its lifetime with me (first owner). 7 grand in labor alone to fix everything, plus new ceiling panels, seam strips, insulation, new front cap, new roof, etc... there are too many problems that have come about because of quality issues/manufacturing flaws on this unit. They can ship my dealer a new one, pick up this one and fix it if they want but the value of my 2017 has degraded by 50% because of thier mistakes from the factory. Even if it was fixed, who would pay what it should be worth knowing all of this went wrong with it.